SERVICE DESK AGENT WITH DUTCH OR GERMAN AND ENGLISH (ATTRACTIVE SIGNING/RETENTION BONUS)
Descrição da oferta de emprego
Mandatory Proficiency in English and Dutch OR German Strong client-facing and communication skills Customer service orientation Available to work in fixed schedules Que funções irão desempenhar Role Purpose.
Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customers’ expectations Ensure proper recording, documentation and closure Recommended procedure modifications or improvements Preserve and grow your knowledge of help desk procedures, products and services Quais os benefícios oferecidos Possibility to work only 35h per week with our Gimme5 program! We are committed to equality of opportunity for all and to offer.
Competitive salary and bonuses; Employment directly with Fujitsu with possibility of permanent contract Work-life balance with part-time/full-time schedules available and 25 annual leave days Life insurance and Private health insurance extensive to family members and since the first day of employment International career in a dynamic and enthusiastic environment Training and internal career progression plan upon hiring Several discounts available with our partners The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on well being, diversity and inclusion, environment and our community If you are moving to Portugal we also offer a great support of with our Welcome Buddy to help you settle in.
Outros aspectos a referir Possibility to work only 35h per week with our Gimme5 program!
Detalhes da oferta
- Fujitsu
- Indeterminado
- 25/04/2024
- 24/07/2024
Requisitos do trabalho requirements: mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved......
Requisitos do trabalho mandatory proficiency in english and german strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved queries to......
Requisitos do trabalho mandatory proficiency in english and german strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved queries to......
Requisitos do trabalho requirements: mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved......
Requisitos do trabalho mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved queries to......
Requisitos do trabalho requirements: mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved......
Requisitos do trabalho mandatory proficiency in french and english strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved queries to......
Demonstrate reliability and trustworthiness... ✓c2 level or fluent german or dutch ✓knowledge of english level c1 (to ensure you are up to date with training and communication between the departments and employees)... ✓reliable professional and progressive mindset... ✓a multicultural and diverse environment......
! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social......
! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social......
