VETERINARY ASSISTANT FOR REMOTE CUSTOMER SUPPORT (FRENCH SPEAKER)
Descrição da oferta de emprego
Nestlé Business Services.
A Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services.
Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure, and also be the ambassador for our brands and products.
A Day in the life of...
Respond to customer queries phone and written channels in a timely and accurate way Provide and clarify information to the Nestlé clients regarding the nutrition of the Nestlé goods for animals Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions, pet behaviors and any health issue of the consumers’ pets Follow up with customers to ensure their issues are resolved Treat serious and sensitive consumer contacts following the specific guidelines Inform customers about new product, functionalities and campaigns, if any Gather consumers' feedback and complete a FAQ database and a knowledge-based documents Build a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision making Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer What will make you successful Fluent Written and Spoken in French Intermediate Written and Spoken Knowledge on English Bachelor’s degree on Veterinary Medicine, Biology, Food science, or similar 1 year+ Experience as a Veterinary technician or Veterinary Assistant or Customer Relations Pets’ nutrition and behavior knowledge (steps for pet) You have a first experience in customer relations Excellent communication and problem-solving skills Capable of Multi-tasking and being autonomous while working remotely Attention to details, flexible and willing to learn new ways of work and technologies Availability to work fully remote on rotative shifts between Monday to Saturday, 8am to 9pm (40h/week) We offer.
Direct contract with Nestlé Business Services.
Competitive salary and annual bonus according to your performance.
Flex Benefits - you can chose what benefit is more suitable to you.
Remote work schedule - must live in Portugal.
Career progression and possibilities for International Career.
Initial and continuing training.
We're waiting for you! Gi Group presents the best job opportunities every day, but we are than just a job portal.
Our consultants help candidate find the best job offers and guiding them through the entire recruitment process.
Your job is our work.
Candidates should obtain more information about our privacy and data management policy in ttps://pt.
igroup.
om/politica-de-privacidade/.
Detalhes da oferta
- Gi Group SpA
- 04/05/2024
- 02/08/2024
Provide account and application support to customers namely with regards to software functionality... keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken... 23 € net per day free health insurance after 6 months for......
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
A kiune é especialista em ambientes de cozinha, atuando no mercado há mais de 40 anos, desenvolve projetos à medida de cada cliente, desenhando, produzindo e instalando os ambientes de cozinha junto de clientes particulares, pequenas e grandes empresas... desafioo(a) gestor(a) de apoio ao cliente é o(a)......
Praca z domu w dzielnicach: braga procesy rekrutacyjne online! twoje: zadanie pomaga klientom kanałami (e-mail lub telefon) z zastosowaniem i profesjonalnym... zbieraj informacje od nowych klientów i wstawiaj je na platformę... nasze oczekiwania: obywatelstwo ue lub drugie na pobyt w portugalii......
Start: 17 june banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... the candidates book their own transportation and we will reimburse them fully (up to 700€ for external relocators and up to 150€......
Start: 31st may or later banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... job description:you will be a single point of contact for the bank's clients for different types of inquiriesyou are able to manage......
This position provides customer service support and resolution of routine problems regarding client's product or services... we're selecting call center operator (m/f) for a company in the services sector located in porto... do you link speak several language? are you fluent in german? do you have good......
We are committed to equality of opportunity for all... approximately 156,000 fujitsu people support customers in more than 100 countries... if you want to work alongside people with different ideas, in an inclusive business that will welcome you and support you, come and co-create the future at fujitsu......
We are committed to equality of opportunity for all... approximately 156,000 fujitsu people support customers in more than 100 countries... if you want to work alongside people with different ideas, in an inclusive business that will welcome you and support you, come and co-create the future at fujitsu......
Work on continuous improvement for client satisfaction... support via email after a while you can start receiving some calls... benefits: excellent remuneration package based on experience, skills and performance life insurance meal allowance + transport allowance private health insurance work on-site......
