TEMPLATE FOR NEW ROLE

Job Location.
​Lisboa​ Lisboa  Company description Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®.
As the love for our brands continues to grow, so too does our global reach.
Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world.
The secret to our global success?  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of.
Join us, and you could be one of them.
Diversity Statement Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities.
We believe all of our people are equally talented in their own way.
In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero.
The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
About the Role.
At Ferrero   Iberica (Portugal), we are looking for a motivated employee to guarantee the quality of the company’s Customer Service, so that the company is a benchmark in the sector and co ngruent with the quality characteristics of our brand.
To ensure seamles s client relations and meet their needs while guaranteeing the quality of our service and products, effective collaboration and management of the client portfolio are imperative.
This involves fostering strong partnerships with clients, understanding their requiremen ts, and consistently delivering high-quality solutions tailored to their specific needs.
Main Responsibilities.
Ensure strict compliance with all regulations and group policies that directly affect their work area.
Manage processes Order Management, Orders to Delivery y Logistic Collaboration.
Fully manage the contractual logistics annexes with Clients.
Manage the operational reporting and analysis of the processes under his/her responsibility.
Collaboration and client portfolio management.
To ensure a smooth relationship with the client and be able to meet their needs while guaranteeing the quality of our service and products.
Who we are looking for.
Profile.
Bachelor's and/or master’s degree in economics, Industrial, Business Management, or other related fields.
3 - 5 years of experience in Costumer Service, Waterhouse & Transport.
Results oriented.
Excellent interpersonal skills.
Working experience with FMCG clients.
Skills.
Excellent skills in MS-Office applications (Excel, PowerPoint, Word).
SAP Fluent in English and Portuguese Spanish (nice to have) Power BI (nice to have)   How to be successful in the role and at Ferrero.
Consumers, quality and care are at the heart of everything we do.
So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.