TECH/SYSTEMS SUPPORT ANALYST (GRADUATE, GERMAN SPEAKER)
Descrição da oferta de emprego
Essential Functions • Processes and provides first level support for technical assistance and resources from internal and/or external customers.
• Communicates with end users to clarify and define requirements.
• Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
• Maintains call information in database using commercial software.
• May work with monthly charge back reports.
• May schedule configuration and installation of PC workstation hardware and software.
Education & experience.
· College certificate or equivalent experience (12 years of studies); · If possible, previous experience in Service Desk Operation; · Knowledge of Pharma industry is a plus.
Skills & Competencies.
Mandatory skills · Native speaker in German or Fluent; · English - Professional proficiency; · Windows Operating System; · Microsoft Office.
Mandatory Competence · Strong Communication Skills; · Customer service experience; · Problem solving skills; · Ability to think logically; · Ability to work under pressure; · Team player; · Ability to learn quickly; · Empathy; · Thorough; · Methodical IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.
We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.
Learn more at https://jobs.
qvia.
om IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward.
Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities.
No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health.
Thank you for your interest in growing your career with us.
Detalhes da oferta
- IMSH Tech Sol Portugal LD (PT71)
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 05/04/2024
- 04/07/2024
Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
If you are a native german speaker with a passion for providing top-notch customer service, we encourage you to apply for this exciting opportunity... our international client is seeking a highly motivated and experienced german-speaking customer support agent to join their team in barcelona......
Our client is looking for a german or dutch video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if the answer is yes, then you must start your career with a global company......
Our client is looking for a german video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if theanswer is yes, then you must start your career with a global company working......
” we are looking for german speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
We are looking for talents to work in customer support positions in portugal, to assist clients of worldwide renowned companies! no previous experience in customer support is required, you will have a complete paid training by certified instructors! if you are proficient in german and your english level......
B2)-interest in digital technologies-no experience is requiredoffer:-salary: 1360€ - 1450€ gross/month-training by certified instructors-career development opportunities- initial contract with a duration of 12 months- private health insurance after contract signature (additionally to the standard insurance)......
Our client, a multinational financial service corporation, is seeking a friendly and efficient german customer support agent to provide top-notch service to their clients... responsibilities: provide friendly and efficient service to customers as the first point of contact resolve customer issues and......
Our client is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through their extensive network of contact centers and remote agents... are you a motivated and communicative person who loves helping others?......
Requirements: in possession of a university degree native or fluent level of german along with a fluent level of english previous experience in a similar position is an asset strong communication skills, both verbal and written computer skills team player and customer oriented willingness to learn and......
