SOLUTION ENGINEER - SERVICE CLOUD

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Job Category Sales Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
As a Specialist Solution Engineer, also known as a \"Pre-sales Consultant,\" you'll be a key player - a Solutions Advisor - in the sales cycle; delivering thought leadership and owning solutions to enhance our customers' experience.
You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations.
With your combined technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure.
You will be part of the Iberia Solution Engineering team and work in the area of Service Cloud covering mainly Portugal.
A successful candidate should bring both technical and pre sales skills that establish credibility and a confident presence, and assuring both internal and external stakeholders, customers, and Partners.
Our team engages across the sales organisation to develop a ground-breaking vision using Salesforce technology solutions while overcoming technical objections within sophisticated sales campaigns while also driving enablement.
Responsibilities.
* Lead discovery workshops and technical discussions with clients to gather customers’ needs, identify key issues, and propose effective Service Cloud solutions.
* Deliver product, technical, and security related responses on RFPs/RFIs * Build and present appealing demos of Salesforce Service Cloud products including solution concepts to key decision-makers to address their business issues and needs showing business value.
* Keep up-to-date in technology trends and innovations, as well as Salesforce products and sales programmes, to acquire and maintain the knowledge vital to be really effective in this position * Lead the solution side of the sales cycle * Have a deep curiosity about growing your career and participating in our internal training programs and mentorship initiatives Required Qualifications.
* Good understanding of the Customer Service business, at least a basic understanding of Field Service business is highly valued * Understanding the business requirements of customers in Portugal, within multiple industries and translating/presenting those needs into a compelling vision and roadmap for our customers * Track record (5+ years) of solution engineering, consultancy, delivery or training success for a software solution organisation * Confirmed time management skills in a dynamic team environment * Inquisitive, practical and passionate about technology and sharing knowledge * Good at searching out information and experimenting, loves to concentrate on a particular topic and solving puzzles * Excellent communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences * Fluency in English and Portuguese.
Spanish is a plus * Having existing Salesforce product knowledge and certifications is ideal, but not mandatory * Degree or equivalent relevant experience required.
Experience will be evaluated based on the core competencies for the role (e.
.
extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Benefits & Perks Check out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
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Salesforce welcomes all.
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.