SOCIAL MEDIA AGENT GERMAN SPEAKER
Descrição da oferta de emprego
Your main task is to adhere to strict company guidelines and respond to user feedback on platforms.
Think of it as a backoffice role similar to a social media manager/analyst where you maintain the projects image by addressing client feedback online without engaging in direct client conversations or online chats.
Tasks Focus on delivering on key results like customer satisfaction first time resolution efficiency and quality metrics Demonstrate ownership high level of commitment and provide excellent customer service to the customer Demonstrate innovation and intuition in identifying and escalating areas requiring operational adaptation and/or improvement and working at a fast pace.
Solve Partners issues using innovative techniques identifying efficiency gains and conducting root cause analyses.
Be an Incredible Communicator.
Able to interpret sentiment of the partner and address partner requests/concerns in a timely manner with an aptitude for building strong client relationships Support partner queries pertaining to channel management and performance channel analytics and any technical issues in a friendly and accurate manner Serve as a consultant to internal crossfunctional stakeholders on the video platform product.
Requirements Education.
At least 2 years BA/BS degree or equivalent with a good academic record Experience.
At least 12 months of direct customer service experience required preferably in contact centers Live customer support experience (phone chat email inperson etc.) Experience working in B2C and B2B environment preferred Self starter strong attention to detail and able to juggle multiple work streams at once Externalfacing customer interaction experience via customer support Experience in Advertising Media Planning Copywriting Social Media Campaign and the like is a plus Skills.
Excellent level of German language Familiar with basic internet technologies (web email IM) software (browsers common plugins common websites) and terminology Technologicallycapable.
Able to quickly learn An enthusiasm for Social Media technology Interest/ working knowledge in online media or YouTube Product Demonstrated capabilities of critical thinking analysis and problem solving Excellent Written communication and organizational skills; can switch from business to casual communication tone depending on the end users need Ability to develop and deliver clientfocused solutions to customer needs through ongoing superior support interactions Critical thinking and strong problemsolving skills able to investigate and followup appropriately or make judgments and escalate when necessary Comfortable with a rapidlychanging environment Ability to learn retain and apply large amounts of product procedure policy and system information Benefits The pleasant and inspiring working atmosphere Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation Professional development and a clear career path New office facilities in a convenient location in Lisbon Training & development opportunities Competitive salary & relocation allowance and assistance* Free fruit coffee tea water and a lot more! Location.
Lisbon (Portugal)
Detalhes da oferta
- Recruit4Work S.L.
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 12/04/2024
- 11/07/2024
Supporting customers after they have independently purchased services on facebook, as well as on instagram and whatsapp; handling payment and billing issues (billing issues); independently and proactively finding solutions, with the help of the constantly available knowledge base; requisitos do trabalho......
Requisitos do trabalho c1 german level, b2 english level written and spoken 6 months of experience in relevant field is preferred ability to cover weekly shift rotation including occassional nights and weekends tolerance to sensitive content in videos strong computer skills customer service-orientation......
Supporting customers after they have independently purchased services on facebook, as well as on instagram and whatsapp;handling payment and billing issues (billing issues);independently and proactively finding solutions, with the help of the constantly available knowledge base;requirements:fluency in......
Responsibilityreview and moderate online content, posted on the polish market;ensure that all information uploaded by users follow the guidelines based on client’s policies;become and remain knowledgeable about policies and community standards;provide and follow best practices used to better achieve......
Responsibilityreview and moderate online content, posted on the hebrew market;ensure that all information uploaded by users follow the guidelines based on client’s policies;become and remain knowledgeable about policies and community standards;provide and follow best practices used to better achieve......
We are recruiting a content moderator (m/f/d) for the german market, for one of the largest social media platforms... your day to day: • reviewing online videos/content/complaints/legal notices received from the end customer on any incorrect decisions taken related to their copyright work/material •......
Our client, a multinational financial service corporation, is seeking a friendly and efficient german customer support agent to provide top-notch service to their clients... responsibilities: provide friendly and efficient service to customers as the first point of contact resolve customer issues and......
Are you a motivated and communicative person who loves helping others? this is the perfect opportunity for you! vertente humana is currently recruiting german speakers for a renowned company located in porto... registration in the system of all requests/changes indicated by the client......
✓c2 level or fluent german ✓knowledge of english level c1 (to ensure you are up to date with training and communication between the departments and employees)... ✓ambitious to engage with other team members and share experiences... ✓ability to deliver results independently and in often ad hoc situations......
Join our team in portugal! responsibilities: answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience keep in contact with clients by receiving incoming calls and emails, managing claims and requests requirements:......