SITE IT TECHNICAL MANAGER

Descripción del puesto.
Site IT Technical Manager Introduction to Role.
Are you passionate about delivering world-class IT services? Do you thrive in a dynamic and challenging environment? If so, we have an exciting opportunity for you.
As a Site IT Technical Manager, you will lead a small team of skilled IT professionals, delivering and driving improvements for the IT infrastructure, tools, and services that directly support our workforce.
This role is a key part of our transformation to become a digital and data-led enterprise.
Accountabilities.
As a Site IT Technical Manager, you will be responsible for the highest levels of user experience and satisfaction for all services delivered into their site including new service introductions.
You will proactively manage expectations and enable colleagues to exploit our services at a site level through communication, education, and awareness.
You will also be responsible for service performance levels attainment of locally owned services, using standardized dashboards and visual performance management techniques.
Essential Skills/Experience.
* A passion for delivering world-class service continually challenging in pursuit of the user experience and striving for improvement performance.
* Experience in a Service Manager role, with a proven track record of owning, being accountable and running an IT Service/Platform/Tools in medium-large organization.
* Fluent in English written and spoken, second language beneficial but not essential.
* Good experience of service delivery and exploitation * Deep technical understanding across a range of technologies/domains.
* Superb communication and engagement skills and a proven relationship management professional * Strong stakeholder skills to manage local negotiations, expectations and resolutions.
* Strong influencing, networking and team working skills * Good experience working in a standards/governed/compliant environment * Strong working knowledge of ServiceNow ITSM Toolset or similar.
* Proven experience managing local vendors, contracts, renewals, RFP activities.
* Leader and teammate - sets example for team or coaches others, effective collaboration across your region with your peers.
Desirable Skills/Experience.
* Experience managing, developing teams with an open, honest, accountable and collaborative team environment.
* Good experience in the Bio/Pharma or Retail industry for service When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines.
In-person working gives us the platform we need to connect, work at pace and challenge perceptions.
That's why we work, on average, a minimum of three days per week from the office.
But that doesn't mean we're not flexible.
We balance the expectation of being in the office while respecting individual flexibility.
Join us in our unique and ambitious world.
Why (COMPANY NAME)? At (COMPANY NAME), we dare to lead, applying our problem-solving attitude to identify and tackle opportunities across the whole enterprise.
Our spirit of experimentation is lived every day through our events like hackathons.
We enable (COMPANY NAME) to perform at its peak by delivering world-class technology and data solutions.
Our work unlocks the potential of science.
We optimise and revolutionise (COMPANY NAME) by maximising efficiencies and finding new ways to drive productivity.
From automation to data simplification.
We're part of a global company that's investing in a bold digital strategy; to become a truly data-led enterprise that disrupts the entire industry.
Through the use of innovative technology and data, there's huge potential for what we can achieve today and in the future.
Ready to make a meaningful impact? Apply now and join us in our journey to disrupt an industry and change lives! Date Posted24-mai.- Closing Date06-jun.- (COMPANY NAME) embraces diversity and equality of opportunity.
We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.
We believe that the more inclusive we are, the better our work will be.
We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.
We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements