SERVICE ENGINEER (4TH LINE)

Position Description.
CGI was recognised in the Sunday Times Best Places to Work List and has been named one of the ‘World’s Best Employers’ by Forbes magazine.
We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (% matching) which makes you a member not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent, and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Join us and you’ll be part of an open, friendly community of experts.
We’ll train and support you in taking your career wherever you want it to go.
The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator.
We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure.
We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability.
We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client.
Due to the secure nature of the programme/role, you will need to hold the highest level of UK Security Clearance or be eligible to go through National Security Vetting to obtain this clearance.
Your future duties and responsibilities.
Join us in revolutionizing our Private Cloud initiative with the Microsoft Azure Stack Hub (MASH) at its core! Based mainly in Corsham, with some exciting travel opportunities.
Your mission? To seamlessly execute ITIL support processes, from frontline Service Desk interactions to tackling intricate fourth-line escalations.
You'll be the go-to expert for capacity management, network supervision, backup strategies, and ensuring the health and security of our systems through vigilant monitoring and timely updates.
But that's not all! Your keen eye for technical nuances will be instrumental in swiftly resolving incidents and solving problems, all while sharing your wealth of knowledge with our dynamic team.
Ready to dive into the heart of innovation and collaboration? This role is your ticket! Required qualifications to be successful in this role.
• Seasoned in ITIL-based service management.
• Proficient in SM tooling and ITSM operations.
• Well-versed in Azure solutions.
• Exceptional teamwork and communication abilities.
• Skilled in customer-facing incident and problem resolution.
• Strong time management and organizational skills, with a knack for meeting deadlines.
• Familiarity with UK Government Security Classifications.
• Knowledgeable in public and private cloud concepts, including BGP, NSG, and SDN.
• Experienced with Atlassian JIRA & Confluence.
• Proficient in AV Solution Windows Defender and backup solutions.
• Skilled in managing SharePoint/MOSS.
• Capable of managing firewall capabilities.
• Eager for continuous improvement with emerging technologies.
Skills.
ITIL What you can expect from us.
Insights you can act on While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.
We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of.
This has been our Dream since , and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings.
We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities.
As an equal opportunity employer, we empower all our members to succeed and grow.
If you require an accommodation at any point during the recruitment process, please let us know.
We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.