SERVICE DELIVERY OPERATIONS SPECIALIST - OPERATION
Descrição da oferta de emprego
You will own the future growth of the established team.
People management, motivation, engagement and accountability are a key function of this role.
Main Responsibilities/Accountabilities.
Responsibility for maintaining and developing key client relationships Responsibility and ownership for the delivery of service and service metrics to client Responsible for supporting quality programs Responsible for embedding new processes and workflows into the team Drive continuous improvement and value add initiatives Responsibility for meeting the obligations established within the contract Responsibility for assessing and implementing change, strategic directions Ensure process documentation complete and robust Coaching, developing and managing team members Ownership of serious issue resolution and escalation management Allocating resources and responsibilities across the team to deliver business results and develop team members Responsibility for team members formal evaluation processes including career development, salary review and performance management Required Skills and Experience.
6+ years experience managing teams in an outsourced / operations environment with multilingual teams Management of large teams Multi party management i.
.
subcontractors, client, other vendors etc.
Demonstration of ability to meet SLAs / metrics Revenue / financial management Strong organizational, multi-tasking, and time-management skills Excellent negotiation, influence, mediation and conflict management skills Excellent business acumen Creativity focused on service improvement opportunities Change Management experience Ability to work in a process-driven high demand environment Service focused with ability to meet targets on a continuing basis Ability to be flexible and work analytically in a problem-solving environment Excellent communication (written and oral) and interpersonal skills Strong supervisory, coaching and project management skills Ability to manage multiple simultaneous activities across different business activities.
Delivery focus Proven focus on Continuous improvement and adding value to clients Proven experience managing matters involving sensitive and challenging user-generated content with good judgment, discretion, and sensitivity.
Excellent English Level Conditions.
28k (x14 months) Allowance (7,63/day) Health Insurance Car & Telecommunications Flexible Benefits Bonus (/month, meaning 575/year for a complete worked year) to be used in employee benefits such as public transportation pass, office and electronical equipments, acquire the health insurance premium version
Detalhes da oferta
- Adecco Recursos Humanos
- Indeterminado
- 15/04/2024
- 14/07/2024
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
Main responsibilities: - handling all incoming customer requests by phone, email and chat, in line with service standards and procedures, offering excellence and quality of service to customers... our client is a global multinational customer experience specialist providing consulting, customer service......
Serve as an escalation point for major escalated service delivery issues;• streamline existing business processes and implement modern technology to improve efficiencies;• support dhots in coordinating and ensuring the delivery of integrated related project streams;• perform any other related duties......
Requisitos do trabalho and for a service that the customer won't forget, you need: - six months of relevant experience (prefered); - strong computer navigation skills and pc knowledge (you don’t need to be a pc nerd, don’t worry); - ability to effectively communicate, both written and verbally; - attention......
Our client is looking to expand their team in lisbon, to deliver premium service to italian speaking customers... we are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction......
Our client is looking to expand their team in lisbon, to deliver premium service to french speaking customers... we are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction......
Start: 5th april banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for......
Experience in customer service is a plus... job description bike rental process: welcoming guests, suggesting routes, assigning, and receiving bikes guiding city bike tours helping with pre and post tour/rental process basic care of bikes and accessories back-office offeredcompetitive pay, full time......
Utilize our extensive knowledge base to find independent solutions and deliver exceptional customer service... engage in outbound callbacks and proactively assist customers who previously contacted facebook customer service via other channels... yearly complementary round-trip flight ticket within the......
This position provides customer service support and resolution of routine problems regarding client's product or services... the selected person will carry out the following functions: - ensure service delivered to our customers meets contractual key performance indicator (kpi's); - clarify customer......