SAP BASIS/FUNCTIONAL RESOURCE FOR A TSM
Descrição da oferta de emprego
Here, prepare yourself to conquer your goals, while enjoying the journey.
We are currently looking for SAP Basis/Functional resource for a TSM TSM Role Description.
Technical Service Manager (TSM) is a critical role from SAP ECS organization who acts as a trusted advisor in the safeguarding and optimization of customers SAP landscape in RISE.
TSM governs customer relationship management from a technical perspective while advocating for the customer and bringing the power of ECS to enrich customer experience.
TSM works with the customer to provide quality services and resolve technical complexities throughout the entire lifecycle of the customer in RISE.
Requirements.
Primary contact for the customer regarding technology discussions Escalation points for technical issues for the ECS customer landscape Understand the customer business, goals, and challenges to suggest solutions/innovations.
Advise customers on technical requirements, constraints, and support in all sorts of technical situations (Incl.
IT critical situations) Primary technical point of contact for CDMs Identifies and positions services that deliver value to customer from existing ECS portfolio.
Work with internal ECS delivery units to derive the services requested by the customer.
Solid know how on SAP BASIS, HANA, and Infrastructure Understanding of private cloud environment & technologies (eg.
hyperscalers, etc) Strong customer service focus Good analytical and solution-oriented thinking Excellent written, verbal communication and presentation skills Should be able to own, lead and co-ordinate operational tasks, customer escalations, etc.
Understanding on network and load balancers Able to articulate technical details to non-technical audience.
- English C2 Location will be Lisbon, Braga or Coimbra and the working model will be hybrid.
Candidates must be living in Portugal.
What do we offer? An innovative and growing company, with a lot of opportunities for professional development.
Retribution according to your experience and performance.
Access to flexible pay and medical insurance as a social benefit.
Unlimited access to technological training in free mode.
IRIUM is a company with dynamic and proactive professionals.
Our values are responsibility and commitment to work quality.
This is the spirit we are looking for at IRIUM, whatever your age is.
If you recognize yourself in this, this is your company! We can build the future together.
Let’s talk! At IRIUM we defend a world without stereotypes or limitations and we believe in equality for all, principles that we subscribe to in our Equality Plan and Code of Ethics, guaranteeing equal treatment and opportunities regardless of any personal, physical or social condition.
Detalhes da oferta
- IRIUM
- Indeterminado
- 29/04/2024
- 28/07/2024
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