REAL TIME ANALYST FOR A LEADING MANUFACTURER OF DRONES - LISBON, PORTUGAL
Descrição da oferta de emprego
We are looking for a talented and accomplished Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients.
As a Real-Time Analyst in this project, your daily responsibilities will include.
Monitoring site to ensure optimal staffing levels Adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data Keys daily exception requests, updates schedules and responds to escalated issues and ad-hoc requests Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position Create strategic recommendations to improve productivity while balancing service levels and costs Assist in resolving serious customer complaints and escalated issues Facilitates, leads, and participates in daily, weekly and monthly business meetings Simulates different scenarios and develops contingency plans for unexpected events Working with multiple clients using a variety of tools to monitor & report performance Create and use standard templates to ensure consistent & accurate reporting Communicate actively with various groups to share call outs and deviations To succeed in the role, you will need to have.
Proficiency in English is mandatory Microsoft Excel knowledge (to be tested during the recruitment process - mandatory) Ability to communicate KPI data and forecasts to employees at all levels Ability to prioritize workload, meet deadlines and perform multiple tasks with great attention to details Availability to work fully from Santos office in Lisboa (mandatory) Work shift from Monday to Friday 8.
am to 8.
pm (the schedule can be updated in the future) What we value.
Previous experience in WFM Strong interpersonal and client service skills Excellent communication skills with all levels of the organization Strong problem-solving skills Experience of a multi skilling or multilingual resourcing Ability to develop and motivate a team Benefits.
Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever™ We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.
Apply today!
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 06/04/2024
- 05/07/2024
Czy nasz zespół w lizbonie poszukujemy pracowników mówiących po francusku i języku angielskim, którzy będą reagować na naszych klientów (czat w mediach społecznościowych, e-maile, a następnie rozmowy telefoniczne) projekt rozpoczyna się 15... nie musisz mieć wcześniejszego doświadczenia - oferuj szkolenia!......
The first contract for 12 months, with the possibility of signing a permanent one after 2 years (or renewing the previous one)... remote work - portugal looking for an adventure? join an international prospering company that specializes in providing customers with support in many different fields......
” we are looking for french speaking employees for our team in lisbon to support our customers... you don't need previous experience - we offer training ! location: oriente – lisbon company: american it company... respond appropriately to customer escalations and escalate issues and customers to higher......
” we are looking for dutch speaking employees for our team in lisbon to support our customers... you don't need previous experience - we offer training ! location: oriente – lisbon company: american it company... respond appropriately to customer escalations and escalate issues and customers to higher......
” we are looking for german speaking employees for our team in lisbon to support our customers... you don't need previous experience - we offer training ! location: oriente – lisbon company: american it company... respond appropriately to customer escalations and escalate issues and customers to higher......
• minimum 3 years of professional nursing experience for candidates without a diploma... they are in search of empathetic and proficient nursing staff with expertise in nursing or medicine, capable of offering thorough care services such as dressing, bathing, and maintaining cleanliness for the well-being......
Our client is looking for a german or dutch video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if the answer is yes, then you must start your career with a global company......
Our client is looking for a dutch video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if theanswer is yes, then you must start your career with a global company working......
Our client is looking for a german video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if theanswer is yes, then you must start your career with a global company working......
The first contract for 12 months, with the possibility of signing a permanent one after 2 years (or renewing the previous one)... if you're moving from abroad, you'll benefit from: airport pick-up and administrative assistance with your registration in portugal, refund of the flight expenses after 9......
