PARTNER SUPPORT - TECHNICAL SUPPORT SPECIALIST

Frotcom International SA is a Portuguese company active in the development of Fleet Management systems (Telematics).
Our software, Frotcom, is currently sold in 40+ countries around the world, through a network of Frotcom Certified Partners.
The Team   You will be working in our office in Carnaxide, Portugal, where we have a team of 50 #amazing #people, working in areas such as Software Development, Account Management, Logistics, Marketing, and Administration, among others.
Our strong points?    We believe in being focused, and that success comes from providing the solution users want.
We firmly believe in teamwork and in learning from our mistakes.
We work ethically and fairly and that is why people tend to stay with us.
We contribute to a better world and we are really making a difference because every year Frotcom helps companies to lower their carbon footprint.
Responsibilities   Your role will be to provide technical assistance to Frotcom Partners.
You will manage and control system related problems or questions, tracking and reporting in the form of support tickets, emails and direct phone calls.
If information is not available, you will undertake all efforts to research and establish the information needed.
So, what will you be doing as a Partner Support - Technical Support Specialist?  To perform this job successfully you must be able to execute the following tasks.
Assist Partners in determining problems, and provide resolutions on technical problems; Provide first-level technical support on Frotcom software and applications, supplied products and/or accessories using documented procedures and available tools; Use troubleshooting techniques and tools to identify technical defects/issues; Actively support the Partner in all aspects through to problem resolution, keeping the Partner informed and updated throughout life of incident; Ensure proper escalation procedures are followed; Communicate all bugs to our Quality Assurance and Development Teams as in line with current processes; Perform assigned functions according to standardized policies and procedures; Maintain knowledge of Frotcom's product line and service offerings; Attend required technical training sessions; Comply with schedule adherence to ensure overall service level targets are achieved.
Profil recherché Wondering what skills are needed? Here they are.
Excellent computer skills, including experience with Microsoft Office (Word, Excel, PowerPoint and Outlook); Experience supporting Internet based applications; Understanding of GPS, GSM/GPRS, TCP/IP and very basic electronics; Excellent in verbal and written English is a must.
Other valued skills Analytical skills that will allow the operative to recognize a system issue quickly and deal with it the most efficient manner; Excellent communication, interpersonal, organizational and presentation skills; Ability to work well under pressure and manage multiple tasks; Self-motivated, detail-oriented and organized; The Partner Support - Technical Support Specialist must have a High School Degree and a minimum of 2 years of experience at a similar role (technical certifications are preferred).
Bénéfices Competitive salary; Hybrid Remote work, to allow a better work life balance; Health Insurance; A dynamic and international work environment; Agile environment where you can learn, share, and where your ideas are valued; Highly challenging technical projects on an international scale; Continuous learning with access to Udemy; Integration in an organization with a solid track-record and sustained growth.
Is this job made for you?  Send us your CV.