PART-TIME] FRAUD ANALYST / CUSTOMER SUPPORT

Who we are Aptoide is the fastest growing Android App Store and distribution platform in the world, with over 400 million users and 1 million apps.
With offices in Portugal, Singapore and China, we work with end-users, Developers, OEMs and Telecoms.
Our mission is to bring back the freedom of choice to the apps world, shaping the future of app economy by creating unmatched value for developers and users globally.
The way you play? the way you get your apps? We’re making everything easier and better for you! We are also aware that our success is dependent on our Aptoiders success! That’s why we are proud to be a tech company who enjoys to set people as a core priority.
Our Aptoiders' Talents and Skills are the algorithm of our whole success.
This is where you can come in! Our Superpowers.
Innovation - meaning, we build our own way to the future.
Ambition - we always go beyond.
Integrity - we are transparent and trustworthy.
Results-driven - we are strong on delivering.
Collaboration - the superpower is ‘We’, not ‘I’.
These are our values! These are Aptoide’s superpowers! This IS Aptoide!   Who you are Our dedicated Fraud Team is responsible for tirelessly monitoring and combating fraud across all Aptoide payment platforms.
Our mission is clear.
we aim to contribute to a healthier payment environment within the mobile ecosystem by identifying fraudulent patterns, developing risk assessment models, and resolving illicit transactions.
If you possess an analytical mindset, a passion for combating fraudulent activities, and a desire to gain valuable experience in the mobile platform and marketplaces industry, we invite you to join our team!  What are you going to do? As a member of our Fraud Team, you will be responsible for.
Monitoring Payment Patterns.
Vigilantly watching for and identifying any fraudulent attempts.
Dispute Resolution.
Swiftly resolving illicit transactions.
Daily Case Monitoring.
Staying on top of new cases as they arise.
Transaction Reversal.
Reversing transactions associated with chargebacks and notifying developers about fraudulent transactions.
Monthly Reporting.
Compiling and presenting monthly reports on disputes and chargeback trends to the executive team.
Customer Support.
Assisting customers with payment issues related to fraud.
Document Template Enhancement.
Continuously improving templates for defense documents.
What are we looking for? We're seeking individuals who meet the following criteria.
Management Degree.
Possessing a management degree is required, and pursuing a Master's Degree in Management is a plus.
Strong Analytical Skills.
Proficiency in analyzing and interpreting user data.
Effective Task Management.
The ability to manage multiple tasks and priorities efficiently.
Time Management.
Demonstrated skill in meeting deadlines consistently.
Collaborative Mindset.
Willingness and ability to work closely with other teams.
Excellent Communication.
Strong verbal and written communication skills.
Independence and Proactivity.
Capable of working independently, flexibly, and proactively within a small team.
Attention to Detail.
Maintaining a high standard of written English and meticulous attention to detail.
What will you get? Have the chance to work in a company that reaches millions of users worldwide; Working with a multicultural and talented team; Part-Time (4 Hours) Flexible schedule, aligned with the Team Leader; Opportunity to work 4 days remote and only 1 day per week at the Office; Team building activities and Workshops; Free snacks and breakfast at the office; Enter in a game world where you can enjoy many games in our Gaming Area;