MASTERCARD PRINCIPAL MEMBERS SERVICE - GLOBAL LEAD (L5)

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.
Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.
We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary Mastercard Principal Members Service - Global lead (L5) Mastercard Principal Member Service – Global Product Manager (Director) Overview Mastercard Data & Services encompasses Mastercard's offerings beyond the transaction.
We provide customers across industries and geographies with a tailored portfolio of solutions to address their business pain points.
Within Data & Services organization, Consulting and Innovation teams aims at bringing to market innovative solutions combining the power of consulting and technology.
With compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies and more, our services drive efficiency and value and enable our customers to solve business problems from end to end.
The role will lead D&S Mastercard Principal Member program’s initiatives to support the growth and scalability of the D&S product line’s business in Europe.
Role • Lead MPMS program at Global level.
define program’s strategy and evolution in coordination with regions, align on go-to market strategy across regions (internal and external launching plan, pricing, communication activities), performance monitoring • Own platform’s P&L and budget, ensure in strong relationships with Regional Leads financial accuracy across regions and products • Own relationship with internal Mastercard stakeholders (Advisors Client Services, Product Management, Business Development, Sales teams) to create relevant solutions for clients and drive internal and external commercial success • Guide cross-functional teams across the organization through complex problem solving to to deliver program’s vision and best in class client’s value proposition and user experience • Drive roadmap and ensure vision’s execution in close collaboration with Technical Product Manager (features, content’s enhancements required, UX, CRMs…) • Coordinate Module Leads and Global Product Managers to produce consistent narratives across content’s modules, providing sales enablement materials/trainings and support to regional teams when needed • Support needed product localization (eg local contents needs, required products in the module…) and propose action plan to the regions • Consolidate product feedback received by regions, internal stakeholders / clients and define product improvement activities All about You/Experience • Education Needed.
Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management • Relevant industry expertise • MBA or master’s degree with relevant specialization (preferred, not mandatory) All About You.
• Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management • Experience coaching and leading teams across large, strategic consulting engagements that involve structured problem solving and stakeholder management • Successful Product / Project’s strategy record desirable • Logical, structured thinking, and affinity for numerical analysis • Ability to coordinate cross-functional teams • Experience leading senior relationships • Entrepreneurial mindset, creativity • Ability to identify new business ideas and approaches, and experience leading proposal development and scoping of new opportunities • Excellent verbal and written communication skills • Ability to work on a multi-cultural environment • Advanced Word, Excel and PowerPoint skills Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must.
Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Everyone wants easier ways to pay; we invent them.
Checkout lines are slow; we speed them along.
Merchants want more sales; we give them data and insights.
People need financial access; we connect them.
Corporate purchasing is complicated; we make it simple.
Commuters are busy; we speed them on their way.
Governments need greater efficiencies; we help create them.
Small businesses are virtual; we give them access to a world of buyers.
Retailers want to fight fraud; we provide the tools.