JUNIOR APPLICATION SUPPORT ENGINEER

Company Description Founded in ,  BPCE Infogérance & Technologies  is a subsidiary of Groupe BPCE, dedicated to  Infrastructures,  End-User Environment,  Security  and  Production.
Driven by  growth,  expertise,  transformation  and  agility, this project embraces an international mindset and a diverse skill set.
You’ll find yourself in a  dynamic and enriching workplace  or, as we like to name it, a real  tech playground, where you’ll be able to explore a huge tech stack.
Job Description The Leasing production team is supporting the BPCE Lease Business.
BPCE Lease is a subsidiary company of 700 ends users.
They use 30 applications to promote leasing deals to professionals and retail clients from banks of our BPCE Group (Banques Populaires, Caisse d’Epargne, Bred…).
They finance real estate and furniture like cars, boats, wind turbines… We are in charge of IT platform from digital applications for final customers to backoffice applications to pay suppliers and take a rent to final customers.
This perimeter needs to provide 24/7 support, due to its ‘online digital banking’ business and due to Control-M jobs/CFT night executing.
These platforms run on Windows for 20% and Linux servers for 80% with Jboss/IBM HTTP Server or Apache/Informatica/Filenet middleware and Databases running on Exadata Oracle servers.
Installations are made with XLDeploy/XLRelease, monitoring with Zabbix/Appdynamics/ELK.
90% of our applications are editor’s solutions.
Our team manage IT platforms in production (solve incidents and deliver changes on applications and jobs without interruption for customers) and build IT architectures on our internal cloud and cloud providers like AWS, SalesForce, Azure during business projects.
You will work with different teams like dev teams from BPCE SI, infrastructure and security teams from BPCE IT.
We are looking for a Junior Application Support Engineer to work within our Dev application support team.
As a part of this team, you will be expected to develop technical and functional knowledge and handle support for the assigned applications, to be pro-active towards incident management and about identifying effective solutions to recurrent incidents, to continuously improve and automate procedures, to keep documentation up to date and to keep up with the dev team with regular follow-ups.
Missions.
Participate in projects under the direction of the Project Director and/or Project Manager in the construction and production phases of application and infrastructure evolutions.
Ensure availability of technical resources Analyze and correct incidents at levels 2 and 3 Actively participate in the production and software development processes in collaboration with the operator publishers and provide operational support to the project teams Implement technical solutions for incident resolution.
Perform diagnostics to identify causes of malfunction, propose and implement patches and “backup” solutions.
Maintain information system applications in operational condition for quality, productivity and security.
Analyze the operational risks and customer impacts of its area of responsibility Manage environments (definition of needs, validation of development and acceptance environments, monitoring) Ensure a role of advice, assistance, information, training and early warning in integration (definition of the components of the IS, steering the implementation and ensuring the required level of quality).
Participate in defining usability requirements in their area of responsibility and, where appropriate, interface experts in other areas and manage interactions with suppliers.
Define standards and rules for the proper management of operating systems and systematically check their application (IT security, quality, etc.).
Contribute to the reliability, security and optimization of security in its area of responsibility Propose innovative solutions to improve the performance of its field of activity Ensure the right level of quality of service in accordance with the requirements of service contracts (SLAs) in their area of responsibility Specificities of integration activities Participate in the design and/or choice of solutions (or software packages) Participate in the production of information system evolutions Establish operational preparation records, manufacture or upgrade components, test them individually and ensure that the results comply with technical specifications Integrate the solution or hardware and/or corrective maintenance into the repository and ensure the availability of components Actively participate in certification In addition, for the Packaging activities Install a set of components constituting the version, carry out the porting of the versions, assist the teams for the installation and production of the published versions, manage the repository of the platform (object and configuration reference) In addition, for approval activities Ensure the approval of various software, perform acceptance, validation, installation and supply of components, and perform technical tests and acceptance.
Perform the delivery of the application (deliverables.
documentation, components, etc.).
Specificities of the support activities Ensure that users' IT work environment is maintained in operational condition by providing support, advice, information and training.
Actively contribute to continuous improvement by relaying the voice of users to the relevant technical teams.
Can contribute to the evolution of the IS by getting involved in projects that have an impact on the supported working environment.
Qualifications What we’re looking for  Qualifications and Hard Skills.
Minimum 1 year of experience in similar roles on web applications; Basic knowledge on both Linux and Windows environments; Experience with BMC/Control-M or other industrial scheduler; Basic knowledge of scripting languages (Shell, Python and/or PowerShell); Basic knowledge of monitoring tools (ideally Zabbix or Grafana); Basic networking knowledge.
Soft Skills.
Good level of English - minimum C1 (mandatory) DevOps mindset; Ability to keep up with a demanding and fast-paced environment.
Willingness to learn and evolve; Good communication skills; Ability to work in a team.
On call required Additional Information Candidate’s Journey.
Following your online application, you’ll be contacted by one of our Talent Acquisition Specialists.
The next steps would be to meet our business experts (Team Leaders and Team Managers), welcome and onboard you into the Team.
Few other things you should know.
This career opportunity is based in Porto, right in the heart of the city, and offers a hybrid working model.
Last but not least, we invite you to discover what a day in your like could look like.
Early morning.
Campo 24 de Agosto.
In 4 minutes, you are clocking in at the office.
Start your day having breakfast with the Team and grab fresh fruit on the way to your seat, in one of Porto’s most typical neighborhoods.
This Purple Day is going to be a busy one.
daily meeting ensuring all team members are on the same page regarding work status, priorities and blockers, language class and, just after, a Talent Management meeting with your manager, discussing your career path.
Lunch break.
Today, your Team is onboarding newcomers, but also welcoming French colleagues.
the perfect excuse to walk downtown and bond over a  francesinha.
When returning, inhale nature and peace of mind in Natixis Urban Garden (look at the crops; ready to harvest!).
Back inside.
Brainstorming session on a new, exciting project in our disruptive and immersive Manaus Village.
The afternoon went flying (tasks, meetings, some jokes with your teammates).
End it on a high note.
celebrating cultural diversity with a Diwali, the Indian festival of lights.
Tomorrow, you attend a conference led by influential speakers in your industry and, the day after, you will work from home, benefitting from some focus time to complete that report and soft skills course on LinkedIn Learning.
Once you are done with your work for the day, strike the right note playing with Natixis band or be part of a board games session.
If that is too steady for you, meet your colleagues to catch some waves or sail the Douro river during golden hour.
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