ITALIAN SERVICE & DELIVERY SUPPORT ADVISOR
Descrição da oferta de emprego
Our Client The leading destination for short-form mobile video, with the mission is to inspire creativity and bring joy.
Our client creates to inspire - for you, for us, and for more than 1 billion users on the platform, leading with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.
The company has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Service & Delivery E-commerce Support Advisor You will be part of a global team thatâs responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators.
Responsibilities.
Manage customer/seller/creator enquiries proficiently and professionally while meeting specific quality expectations.
Identify the root cause of reported issues and provide appropriate resolutions in order to deliver excellent service.
Summarize the Q&A and log in to the knowledge management tool.
Promptly escalate critical/ high-risk cases to the appropriate authority.
Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations.
Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance the operating process and improve overall customer experience.
Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
Engage sellers to develop long-term relationships and confidence in clientsâ e-commerce.
Support ad-hoc projects and initiatives per business needs.
Benefits.
Attractive Relocation package Competitive salary with bonuses based on performance.
Opportunity to work with a renowned company in Lisbon.
Permanent contract upon successful completion of the trial period.
Medical and dental insurance Language.
Italian (C1) + English (B1) Location.
Lisbon, Portugal
Detalhes da oferta
- Recruit4Work SL
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 09/05/2024
- 07/08/2024
Start: 31st may or later banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
Start: 17 june banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
Start: 12th junetasks:tech support, voice/email/chatassist users with pre-sales, general inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned) adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels)......
Support via email after a while you can start receiving some calls... benefits: excellent remuneration package based on experience, skills and performance life insurance meal allowance + transport allowance private health insurance work on-site in oriente - lisbon reimbursement of airfare on the 6th......
Aqui, encontrarás um ambiente estimulante, onde o teu potencial e talento será valorizado e as tuas ambições serão apoiadas... e porquê a buyme property?as maiores comissões do mercado;plano de formação e integração 100% gratuíto;acompanhamento personalizado;prémios de produtividade;ferramentas e material......
Aqui, encontrarás um ambiente estimulante, onde o teu potencial e talento será valorizado e as tuas ambições serão apoiadas... e porquê a buyme property?as maiores comissões do mercado;plano de formação e integração 100% gratuíto;acompanhamento personalizado;prémios de produtividade;ferramentas e material......
Provide account and application support to customers namely with regards to software functionality... keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken... your tasks: assist customers through the various channels......
Requisitos do trabalho profile: german c2 customer service experience (preferable) good written skills... outros dados de posição benefits: excellent remuneration package based on experience, skills and performance life insurance meal allowance + transport allowance private health insurance work on-site......
Wspieranie uprawnień w zakresie zarządzania rezerwacjami, anulowaniami i uprawnieniami z rozliczeniami przyciąganie poprzez udzielenie odpowiedzi na pytania dotyczące odbioru samochodu i różnych sposobów ich stosowania, poprzez wykorzystanie informacji o tych usługach w celu zaspokojenia potrzeb klientów......
