ITALIAN SERVICE AND DELIVERY E
Descrição da oferta de emprego
Would you like to work with a company that inspires more than 1 billion users on its platform? Are you Italian native or fluent with strong communication skills? Looking to make your career in a multicultural environment in the sunny and happy Lisbon ? So we have the perfect opportunity for you! Your future project.
join our Italian Service and Delivery E-commerce Support team.
Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.
As an Advisor in this project, your daily responsibilities will include.
Manage customer/seller/creator enquiries proficiently and professionally while meeting specific quality expectations.
Identify root cause of reported issues and provide appropriate resolutions in order to deliver excellent service.
Summarize the Q&A and log in to the knowledge management tool.
Promptly escalate critical/ high-risk cases to the appropriate authority.
Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations.
Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience.
Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
Engage sellers to develop long-term relationships and confidence in client’s Ecommerce.
Support ad-hoc projects and initiatives per business needs.
To succeed in the role, you will need to have.
Native or proficient level of Italian (C2) Intermadiate level of English (at least B2) Ability to adapt to a challenging software system.
Analytical and problem solving skills with strong attention to detail Desire to learn and advance, be a curious investigator and problem solver Must hold EU citizenship or a valid work permit for Portugal Availability to work from our site in Sete Rios Availability to work 24x7 (40 hours/week) Benefits.
Competitive wages Relocation package Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever™ We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.
Apply today!
Detalhes da oferta
- Foundever™
- 18/04/2024
- 17/07/2024
Demonstrate reliability and trustworthiness... customer satisfaction orientation and proactivity... requisitos do trabalho fluent italian speaker... build a sustainable and mutually beneficial relationship between customers and the brand you represent... positive attitude and willingness to perform......
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You always have a sympathetic ear, and you advise our customers over the phone and via email... we are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty......
Systems; adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct; keeping records as required; issuing of new cards and renewal processes... responsibilities: provide superior professional customer service......
Personal and career development programs and mentoring to develop skills... delivery of high-caliber customer service on post-sales requests (delivery, warranties, refunds... requisitos do trabalho global requirements: have a high level of italian (written and oral) and fluent in english (b2)......
Demonstrate reliability and trustworthiness... ✓reliable professional and progressive mindset... ✓customer satisfaction orientation and proactivity... build a sustainable and mutually beneficial relationship between customers and the brand you represent... ✓positive attitude and willingness to perform......
Demonstrate reliability and trustworthiness... ✓reliable professional and progressive mindset... ✓customer satisfaction orientation and proactivity... build a sustainable and mutually beneficial relationship between customers and the brand you represent... ✓positive attitude and willingness to perform......
✓reliable professional and progressive mindset... customer satisfaction orientation and proactivity... ✓build a sustainable and mutually beneficial relationship between customers and the brand you represent... ✓positive attitude and willingness to perform additional tasks... ✓professional career progression......
• develop and enforce security policies and procedures to protect the integrity, confidentiality, and availability of information... • forte comunicação e habilidades interpessoais... • align standards, frameworks, and security with overall business and technology strategy... • strong knowledge of information......
Requisitos do trabalho and for a service that the customer won't forget, you need: - six months of relevant experience (prefered); - strong computer navigation skills and pc knowledge (you don’t need to be a pc nerd, don’t worry); - ability to effectively communicate, both written and verbally; - attention......
