IT SERVICE MANAGEMENT SPECIALIST
Descrição da oferta de emprego
Functional leader of Group Functions IT Service Managers Representative of IT Service Management in Group Functions IT.
- responsible for effective IT Service Management (ITSM) - manage the Group IT Service Catalog - manage, steer and consult the ITSM organization on all IT Service Management topics - drive the implementation of mandatory ITSM processes - rollout planning & coordination of IT Service Management activities according to Continental ITSM Roadmap Representative of Group IT in the Continental ITSM Community Resonsible for continuous improvement of IT Services & Processes (in cooperation with Process Managers & Service Level Managers) - Decision-making in process based Change Advisory Board(CAB) - Marketing & Information Management of ITSM on Group IT side As IT Service Manager you.
- manage all ITSM activities based on defined ITSM processes in your area - coordinate and support Service Owners in all ITSM activities - manage the Service Catalogue and plan & support the ITSM process rollout - realize defined ITSM targets from Group IT and verify & drive process quality based on ITSM Governance rules & standards - consult the Group Functions Competence Center (CC) in ITSM topics - report running activities & quality (Process & Service) of the dedicated CC to the responsible ITSM Specialist - support reporting of IT Service KPIs - part of IT projects ensuring IT Service Design and Service Transition Qualifications University Degree in Computer Science, Business Administration, Business Informatics or comparable training Experience in IT and business functions desirable 2-3 years project management experience Functional leadership experience desireable Experience in working with international teams Additional Information If you meet the requirements you will hear from us in 15 days Ready to drive with Continental? Take the first step and fill in the online application.
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Detalhes da oferta
- Continental
- 28/03/2024
- 26/06/2024
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