GERMAN VIDEO CREATOR SUPPORT - RELOCATION PACKAGE BONUS 2K
Descrição da oferta de emprego
Live chat Email (Inbound Calls might occur accordingly with the project) Identifying the clients problem; and troubleshooting them to find the solution Documenting each action you take; and categorizing cases and possible bugs Understand and remain up to date with clients policies and guidelines Policy Safety and Copyright management (e.
Understand ads navigation policy and copyright guidelines) Troubleshoot different problems (e.
problems with playing videos uploading account & bugs issues membership issues) Analyze data and trends in order to create meaningful insights for customers & report on key performance indicators.
Requirements.
12 months of Customer Support within Contact Center (preferably); Knowledge of BPO KPIs.
CSAT (Customer Satisfaction); NPS (Net Promoter Score) & SLAs (Service Level Agreement) EU Passport or Work Permit is important Location.
Lisbon Portugal Onsite Language Skills; German B2C1 is Acceptable English B1 Offers; Language Bonus Daily Meal Allowance Transportation Bonus Yearly Target Bonus Health Insurance & Life Insurance & Family Plan (Spouse and Children) Full Time Contract with the First Month as a Training The Relocation Package Inculde; Bureaucratic support to get the NIF and NISS Assistance in finding house according to the needs of the candidate Relocation bonus of (gross) paid with the first payroll cycle Remote Work.
No
Detalhes da oferta
- Cross Border Talents
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 12/04/2024
- 11/07/2024
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