GERMAN CUSTOMER SUPPORT ADVISOR - PORTO (M/F) REF:
Descrição da oferta de emprego
The agent will also answer queries across a number of channels including email, chat, and phone.
Your responsibilities.
• Handle and carefully respond to all customer inquiries by email, chat and phone; • Follow up to customer inquiries by taking specific action in a timely manner; • Engage with customers in a friendly and professional manner while actively listening to their concerns; • Aim to resolve issues on the by phone call and be proactive; • Work with other departments together, for example Sales and Marketing.
What we are looking for.
• Superb written and oral communication skills in German (C2 level) and good understating in English (B2 level); • Ability to work independently and in a team environment; • Resilient and calm with an ability to assist customers and drive brand loyalty; • Good listening skills and extreme attention to detail; • Proficiency with desktop computer system and internet skills; • Prior customer service experience; • Self-motivated, enthusiastic, and able to succeed in a fast-paced, dynamic environment.
What we offer.
• Strong possibility of career progression; • Family environment, small teams, regulated working hours; • Initial and continuous training; • Work contract – Full time position; • Opportunity to work in a multicultural environment.
Location.
Porto Interested? We’re looking forward to your application!
Detalhes da oferta
- ManpowerGroup Portugal
- Indeterminado
- 10/04/2024
- 09/07/2024
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