FRENCH QUALITY ANALYST
Descrição da oferta de emprego
We are looking for a French Quality Analyst to ensure that all external and internal requirements are met.
You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.
Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.
As a Quality Analyst in this project, your daily responsibilities will include.
Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls.
Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills) Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring Reports script problems or questions to appropriate areas Assists clients in monitoring specific programs as needed Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals Makes monthly call monitoring plan and execute this plan.
Keeps track of what has been achieved Provides relevant information for Monthly Quality Report.
Provides feedback to training department about issues arising from monitoring which have to be picked up when new agents are going to be trained Acts at least half a day per week as CSR to keep up experience Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs.
Making sure that our team is using the appropriate terms/language in terms of UK culture Provide soft skills training/coaching in terms of UK Culture To succeed in the role, you will need to have.
Native or proficient French (mandatory) Advanced level of English (at least C1) both verbal and written Availability to work fully from Sete Rios (Lisbon) site - mandatory Schedule from Monday to Sunday - 8am to 8pm Good organization / time management skills Ability to work with a variety of people from diverse backgrounds Ability to make fair and consistent judgments and decisions Ability to solve problems and offer suggestions Ability to influence behavior Effective project management Ability to adhere to all organizational policies and procedures Ability to give constructive feedback to CSRs which lead to performance improvement.
Counseling skills Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to sunny Lisbon, Portugal Benefits.
Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever™ We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.
Apply today !
Detalhes da oferta
- Foundever™
- 09/04/2024
- 08/07/2024
Requisitos do trabalho fluent or native in french good english good communications skills... your job will be to support french customers trough email and phone answering their queries and helping them to solve any questions they might have......
Our client is looking for a german or dutch video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if the answer is yes, then you must start your career with a global company......
Our client is looking for a dutch video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if theanswer is yes, then you must start your career with a global company working......
Our client is looking for a german video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if theanswer is yes, then you must start your career with a global company working......
We have an amazing opportunity for a french speaker to live in sunny lisbon, and work as a customer support agent for a major insurance provider... assist with policy changes, updating payment details, processing claims, and handling cancellation requests... 23 per day in food card - an extra €159 per......
De] | french speaker [ref: ta... fr: have a high level of french (written and oral) and fluent in english (b2) having previous customer experience is a plus... outros dados de posição our client offer: strong compensation package (14 monthly payments per year plus bonus) & monthly meal allowance paid......
Work on continuous improvement for customer satisfaction requisitos do trabalho global requirements: have a high level of french (written and oral) and fluent in english (b2) having previous customer experience is a plus... our client a growing business in their field of actuation, with worldwide......
Strong communication skills... collaborate with incident response teams... familiarity with security tools and technologies... deep understanding of cyber threats and attack vectors... analytical mindset for threat detection... implement security measures and protocols... maintain documentation of security......
” we are looking for french speaking employees for our team in lisbon to support our customers... respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented respond to inbound customer requests , document relevant case information......
We are looking for french and english speaking employees for our team in lisbon to support our customers (inbound calls, emails and chat) project starts 8... policy changes requests, updating payment details make claims and cancel requests our expectations: eu citizenship or a residence permit in portugal......