DUTCH SPEAKING ORDER SUPPORT SPECIALISTS - REMOTE IN PORTUGAL
Descrição da oferta de emprego
Backoffice Responsibilities.
The core of the role involves handling customer inquiries, including.
Responding to inbound calls from customers who have replied to a callback request sent by our team Conducting outbound calls (when necessary) to clarify information with customers Job Responsibilities.
* Handle escalations from customer-facing colleagues and resolve complex issues related to online orders * Ensure swift and fast resolution of problems occurring during the lifetime of a web purchase * Liaise with partners to resolve issues and achieve customer satisfaction * Perform investigations to make decisions that impact customer and partner relationships * Communicate with customers via phone and email to provide updates on issue resolution Requirements.
* Strong attention to detail and accuracy in performing tasks.
* Ability to work under strict regulations and protocols * Ability to investigate and resolve complex issues * Strong communication and customer service skills * Ability to work independently and make decisions that impact customer and partner relationships Overall, this role requires a high level of attention to detail, strong communication skills, and the ability to work independently to resolve complex issues.
Detalhes da oferta
- Recruitment Direct
- Em todo Portugal
- Indeterminado - Indeterminado
- 14/05/2024
- 12/08/2024
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