CUSTOMER SUPPORT REPRESENTATIVE (RUSSIAN)
Descrição da oferta de emprego
Position.
Customer Support Representative Location.
Lisbon, Portugal Employment type.
Full-time Remuneration.
Base salary.
DUTIES AND RESPONSIBILITIES.
Provide customer support via email and chat, predominantly in Russian, and occasionally in English Assist customers with inquiries regarding account and payment procedures Resolve issues related to login and registration Assist with the recovery and modification of emails, phone numbers, and other account details Manage cases of hacked accounts and facilitate character restoration Address inquiries concerning the reward program Respond to questions regarding tokens and prepaid game cards Handle payment-related inquiries and facilitate refund processes Maintain professionalism in managing customer data.
REQUIREMENTS.
Native level Russian, both oral and written.
Fluent in English (at least B2 level) Previous experience in Customer service roles will be considered as an advantage Gaming knowledge required Eligible to work in EU or sorted out Portuguese residency status Computer literate with sound knowledge of Microsoft Office package Excellent communication skills with solid negotiating skills Resourceful and stress resilient personality that can adapt and remain calm in all situations Ability to work independently, while being team player at the same time Working schedule.
shift rotation, Monday to Sunday in timeframe from 06 AM - 10 PM (40 hours a week).
BENEFITS.
Excellent remuneration package based on experience, skills and performance Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential.
Detalhes da oferta
- David Kennedy Recruitment
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 23/04/2024
- 22/07/2024
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