CUSTOMER SUPPORT AGENT - TURKISH - LISBON
Descrição da oferta de emprego
Turkish Customer Support Agent Location.
Lisbon Portugal Employment type.
Fulltime DUTIES AND RESPONSIBILITIES.
Communicate with customers using various channels (telephone email and chat) Ensure customer satisfaction and provide professional customer support Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow Identify the issue the client is facing troubleshoot and provide the solution Able to identify when the issue should be reassigned to another department or more senior representative Collaborate with other specialists to solve or properly close help tickets Document each action taken and categorize cases and possible bugs so that our engineering team can address them Maintain and update all jobrelated administrative forms.
REQUIREMENTS.
Native/fluent in Turkish both oral and written.
Fluent in English (at least B2 level) Previous experience in Customer support roles ideally from contact centres is preferred but not necessary Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users Resourceful and stress resilient personality that can adapt and remain calm in all situations Ability to meet tight deadlines with minimum supervision and in timely manner Ability to work independently while being team player at the same time Ability to cover shift rotation Eligible to work in the EU.
BENEFITS.
Excellent remuneration package based on experience skills and performance Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Relocation support
Detalhes da oferta
- JUJUR
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 16/04/2024
- 15/07/2024
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