CUSTOMER SUPPORT AGENT LITHUANIAN POLISH OR CZECH SPEAKING
Descrição da oferta de emprego
Tasks Review and assess escalated cases for potential policy violations or safety concerns Respond to clients customers inquires via phone helpdesk and live chat Perform outbound calls during the investigation to collect proofs of their complains from drivers and customers Provide excellent customer service to riders and drivers addressing inquiries and concerns effectively including but not restricted to critical safety cases demonstrating a great sense of empathy Handle Clients customers complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions Make informed decisions based on the analysis applying established policies and guidelines Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information.
Requirements Be a language whiz! Possess a C1C2 level of fluency in Lithuanian Polish Or Czech along with strong B2 English communication skills (written and spoken).
Thrive in a fastpaced environment.
Youll enjoy a dynamic teamoriented and structured workplace.
Make informed decisions.
Your ability to analyze situations and apply company policies will be crucial.
Be a problemsolver with a heart.
A passion for helping others achieve positive outcomes is a plus! Maintain composure.
Youll encounter sensitive content and a strong tolerance is essential.
Benefits Live life to the fullest.
Enjoy a generous 22 days of paid vacation to explore vibrant Lisbon and beyond! Build your future.
Secure a temporary contract for 12 months with the possibility of permanent employment after 2 years.
Peace of mind.
Focus on your wellbeing with comprehensive private health insurance included.
Smooth transition.
Well support your relocation with flight reimbursement and temporary accommodation.
Unlock a new language.
Learn Portuguese for free with provided classes! Unwind and explore.
Discover Lisbons beauty with water sports soft trekking activities and more! Join the family.
Be part of a supportive friendly team that values your contribution.
Ready to make a positive impact on a global mobility company Apply today!
Detalhes da oferta
- Careerxtra
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 24/04/2024
- 23/07/2024
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