CUSTOMER SUPPORT AGENT FRENCH
Descrição da oferta de emprego
Together werelooking for a Frenchspeaking Customer Support Agent for their office in Lisbon.
The employee would join a team that works with social media management of a major video streaming platform.
Position.
Customer Support Agent Location.
Lisbon Portugal Employment type.
Fulltime Remuneration.
Base salary bonuses DUTIES AND RESPONSIBILITIES.
Communicate with customers using various channels (telephone email and chat) Ensure customer satisfaction and provide professional customer support Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow Identify the issue the client is facing troubleshoot and provide the solution Able to identify when the issue should be reassigned to another department or more senior representative Collaborate with other specialists to solve or properly close help tickets Document each action taken and categorize cases and possible bugs so that our engineering team can address them Maintain and update all jobrelated administrative forms REQUIREMENTS.
Native/fluent in French both oral and written.
Fluent in English (at least B2 level) Professional experience withCustomer Service Public Relations or Social Media Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users Resourceful and stress resilient personality that can adapt and remain calm in all situations Ability to meet tight deadlines with minimum supervision and in timely manner Ability to work independently while being team player at the same time BENEFITS.
Excellent remuneration package based on experience skills and performance Life Insurance Family Plan (Spouse/legal partner and children) 2 month training agreement 1 year fulltime contracts with 30 days probation Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Meal allowance Private health insurance Yearly performance bonus Relocation allowance and assistance
Detalhes da oferta
- David Kennedy Recruitment
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 12/04/2024
- 11/07/2024
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