CUSTOMER SERVICE TEAM LEAD
Descrição da oferta de emprego
We are a German company, we are present in more than 30 countries, with more than employees of all nationalities.
We are the largest international used car network in Europe.
we have more than cars in stock that are bought and sold through our brands in Portugal, through our channels.
Compramososeucarro.
t -purchase of cars from private individuals AUTO1.
om -buying and selling cars to professionals in the automotive sector As part of our expansion, we are strengthening our team with a Customer Service Team Lead.
Job Description Role.
Lead and motivate a customer service team to provide exceptional service to every customer; Develop and implement customer service policies and procedures; Manage and resolve complex customer complaints and inquiries; Monitor team performance and report on metrics; Coach and mentor team members for career development; Collaborate with other departments to ensure a consistent and high-quality customer experience.
What are we looking for?.
Minimum 3 years of experience in customer service leadership roles; Bachelor Degree in Business Administration, Communications, or a related field; Hands-on mentality, a strong customer orientation as well as flexibility in constantly tackling new challenges; Empathetic leadership style combined with strong communication skills to ensure a motivated and consistent approach with your team and internal stakeholders; Portuguese native and fluency in English.
What do we offer? Gross Fixed salary x 14 months + Performance bonus 485€ x14 months; Meal allowance.
7,63€/day.
Corporate benefits.
Card Coverflex.
Meal allowance card with which you can enjoy various tax exemptions; Birthday as a day off; Dynamic and constant learning environment.
Schedule.
Monday - Friday from am to pm (1h of lunch time); Job Location I'm interested I'm interested Privacy Policy
Detalhes da oferta
- AUTO1 Group
- Em todo Portugal
- Indeterminado - Indeterminado
- 28/03/2024
- 26/06/2024
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