CUSTOMER EXPERIENCE COORDINATOR
Descrição da oferta de emprego
· Manage all the team responsible for the care and support of our customers (business-to-business) · Create culture and processes to support business achievements and objectives in compliance with their customer service · Create and optimize of internal processes and procedures · Supervise the areas of Order Processing and Complaint Management · Create and improve of relevant Customer Metrics · Optimize and monitor the cooperation with the Sales teams · Identify new tools and technologies to better serve the customer · Map Customer Insight and Root Cause Analytics to identify improvements for the business line · Identify potential risk issues and ensure full regulatory compliance and legal requirements · Work with other departments as Sales, Finance, Marketing and Operations to negotiate and influence customer experience improvement · Act as the voice of the customer across the organization · Support team´s competences development and growth · Support Finance and Quality team ensuring the regular reporting (customer’s receivables, sales orders backlog, sales metrics, etc.) · Supporting the team in all matters relating to customer care REQUIREMENTS.
· Experience in similar functions of at least 5 years (Business Management degree is an advantage) · Previous experience in renewable energy is an advantage · Proficiency in English and Portuguese language (written and spoken) · Experience with IT tools (MS Office, ERP, CRM) · ERP and/or CRM Implementation experience · Able to interpret MI/BI · Team management skills · Strong strategic and customer focus · Market Analyzes · Excellent communication skills and capacity to adapt it to all levels · Capacity to work autonomously and motivate others · Capacity to work in a fast pace environmental
Detalhes da oferta
- Voltalia
- Indeterminado
- 29/04/2024
- 28/07/2024
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