CUSTOMER EXPERIENCE ASSOCIATE WITH GERMAN
Descrição da oferta de emprego
Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.
With approximately people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
Visit us at www.
ccenture.
om THE ROLE This is a customer centric role focused on delivering an outstanding customer experience to the top tier customers of a global Fortune 500 company, working with them and their account managers to provide high level support and advice.
Success in this position requires exceptional customer service skills with a desire to support the efficiency of global business’ digital marketing campaigns.
The purpose of which is to provide multilingual customer support to large/premium advertising accounts based in Europe, Middle East and Asia.
The job involves checking clients’ accounts for several purposes as general inquiries, billing information, verifying data, support training of existing and new activity processes.
The support is provided through different channels – live chat, email and phone Responsibility for helping these customers through support and by demonstrating the value of the multi-channel advertising solutions Be an advocate of our organization and strive to exceed in customer satisfaction ratings Provide product and tool support to improve the overall client’s experience Identify trends and solve problems facing multiple business customers Skills and Experience.
Full fluency in German and fluency in English (mandatory) Prior experience of the client product in conjunction with strong SLA metrics (preferably) Experience working in longtail segment essential (preferably) Prior work experience in the marketing or technology sector is a big plus Advanced knowledge of online advertising and social media products (preferably) Excellent analytical and Troubleshooting skills Experience of working with web domains and Shopping platforms Exceptional grammar and the ability to construct emails efficiently Key Requirements.
Valid work permit (mandatory) Complete Compulsory Education (minimum required) Demonstrates speed, agility, critical-thinking, problem-solving skills and ability to act quickly on given directions Interest in Marketing, social media and/or Data Analytics Able to adapt to continuously and learn fast Professional customer service skills.
solutions mind-set, helping nature, passion for the customer and customer experience Resolves customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas to support them Self-driven with strong attention to detail and the ability to follow tasks through to conclusion Ability to multi-task and work under pressure Excellent communication skills.
verbal, written and listening Igualdade de oportunidade de emprego A Accenture rege-se pelos princípios da meritocracia e da igualdade de oportunidades, não discriminando nem tolerando qualquer discriminação em razão de ascendência, origem étnica, raça, cor, sexo, estado civil, território de origem, grau de instrução, posição social, orientação sexual, religião, convicções e/ou opções políticas ou ideológicas, situação económica ou social, ou em função de qualquer outro factor considerado discriminatório e proibido nos termos da lei.
Para mais informações sobre as oportunidades de emprego na Accenture e se necessitas de assistência especial, material ou infraestrutura adaptada.
Detalhes da oferta
- Accenture
- Indeterminado
- 04/09/2023
- 27/05/2024
” we are looking for german speaking employees for our team in lisbon to support our customers... you don't need previous experience - we offer training ! location: oriente – lisbon company: american it company... respond appropriately to customer escalations and escalate issues and customers to higher......
We might share your cv directly with our client for the purpose of recruitment... we are looking for talents to work in customer support positions in portugal, to assist clients of worldwide renowned companies! no previous experience in customer support is required, you will have a complete paid training......
Requisitos do trabalho native level german working proficiency in english, at least b2 level... become part of one of the most successful companies today! together with your colleagues, you'll build a team of world-class customer service professionals to help business customers make the most of the......
Nie musisz mieć wcześniejszego doświadczenia - oferujemy szkolenia! lokalizacja: wschód – lizbona projekt rozpoczyna się 6... do naszego zespołu w lizbonie poszukujemy pracowników mówiących po niemiecku i angielsku, którzy będą wspierać naszych klientów (połączenia przychodzące, e-maile i czat) twoje......
Assistance with gathering of data/information for the company (via phone, e-mails and chat); providing support with invoicing, allocating payments and related duties, in line with the company’s policies; assistance with administrative tasks in accordance with the company´s policies, procedures and......
We use our experience and the power of ict to shape the future of society with our customers... requisitos do trabalho mandatory proficiency in english and german strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first......
We use our experience and the power of ict to shape the future of society with our customers... requisitos do trabalho mandatory proficiency in english and german strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first......
If you are a native german speaker with a passion for providing top-notch customer service, we encourage you to apply for this exciting opportunity... responsibilities: serve as the primary point of contact for customer inquiries via calls and emails provide high-quality customer service, ensuring customer......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
This position provides customer service support and resolution of routine problems regarding client's product or services... requisitos do trabalho languages: - english spoken and written correctly; - german spoken and written correctly... schedule: full-time schedule of 40 hours a week, monday to friday......