COMMUNITY SUPPORT REPRESENTATIVE, BILINGUAL SPANISH & PORTUGUESE

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Community Support Representative, Bilingual Spanish & Portuguese Community Operations in Lisbon, Portugal Apply Now About the Role At (COMPANY NAME), providing outstanding support that establishes trust for users is a core feature of our product experience.
We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way.
At the Super Rider LOB, you'll be working on the Beyond Support scope, helping Riders to improve their experience through a proactive phone reach, positively impacting their engagement and fidelity.
You'll also support critical issues and participate in Sprint campaigns, aiming to solve specific business needs.
The right candidate is always seeking outstanding and exciting ways to resolve problems with outstanding support and communication, has a strong understanding of our policies & logic, ensures that problems are resolved promptly while developing trustworthy relationships with our community, and will be quick on their feet & good with words.
We are seeking a diligent, personable, highly organized CSR to assist the city's operations team as we continue to grow our presence.
This is a full-time opportunity to work with an outstanding operations team on the daily functions that are at the core of (COMPANY NAME).
What You Will Do Proactively engage with Riders via Phone to bring to bear their experience with (COMPANY NAME) and increase their fidelity.
Deliver high-quality support to critical issues.
Run Sprint activities to tackle specific business needs.
Be a passionate contact point for riders while answering any questions that come your way.
Show empathy to frustrated riders while solving problems and addressing unsatisfactory experiences.
Triage issues and raise them when necessary.
Turn negative interactions into positive discussions and identify ad-hoc online opportunities to be leveraged to drive positive sentiment.
Collaborate to proactively draft messages to address new users' concerns.
Basic Qualifications * Desire to learn - You're a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback; * High flexibility - When the only constant is change, you're ready to roll with the punches while remaining customer-centric and driving resolutions; * Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways; * Must have flexibility to work weekends and/or non-traditional shift schedules.
Bonus points Experience in the Customer Support area Bachelor's degree or college experience preferred but not mandatory.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and (COMPANY NAME)'s cultural identity.
Unless formally approved to work fully remotely, (COMPANY NAME) expects employees to spend at least half of their work time in their assigned office.
For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.
Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law.
To request an accommodation, please reach out to accommodations@(COMPANY NAME).
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