COMMUNITY MANAGEMENT SPECIALIST (FRENCH SPEAKER) - LISBON PNS

The  Community Management Specialist  will have a key role in managing our community social media operations in Portugal, Spain, France, Belgium, Luxembourg and Poland.
She/He will have the opportunity to work with different markets and have a dynamic day-to-day life characterized by a multiplicity of functions of the greatest importance at the HQ level.
Management of social media and e-Mobility Service Providers (eMSPs) interactions by replying to customers and partners enquiries and comments through their apps Learn and master the company's business model and product in order to effectively explain and communicate it with the different users Developing and implementing new processes and templates to most common scenarios Learn and master multiple applications and resources including contact management systems and knowledge bases Perform quality and audit checks to existing EV support and installation processes, ensuring high compliance standards Communicate quickly and effectively to internal and external stakeholders Triage and escalate urgent issues in order to drive them to resolution Complete thorough documentation and notation on customer contacts and trends Provide feedback to management teams regarding processes, trends and ensure the quality and efficiency of internal processes.
The Candidate we are looking for.
Has a high proactive, organized and independent entrepreneurial spirit.
The Candidate must be used to working in a fast-paced and ambitious environment Is fluent in both oral and written English and French  in order to be able to prepare business documents and conduct meetings in these languages.
Other languages are a plus Has proven experience with community management and feels at easy to autonomously conduct efforts on replying to users in different social media channels Has strong written and verbal communication skills – the candidate is an effective communicator and listener, and you adapt easily to varied communication methods Has an interest and enthusiasm in the area of electric mobility and, although not fundamental, experiences in the area or in a related area are highly valued Is comfortable with working with Google Sheets and Google features Is based in Lisbon or willing/looking to relocate to Lisbon.
Get to know our benefits! Private health insurance  Gym pass membership Recurrent team building events in our local teams Os candidatos interessados, em cumprimento do definido no Regulamento (UE) (RGPD), são convidados a ler a política de privacidade em https://pt.
igroup.
om.
Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso.
Conheça as nossas Políticas Globais de Alto Nível em https://www.
igroupholding.
om/portugal/compromisso-social/.