BRAZILIAN & PORTUGUESE MARKET | TOURISM ADVISOR - REF:
Descrição da oferta de emprego
You will provide front line customer support by interacting daily with customers via phone, e-mail and forums.
Responsibilities.
• Deal directly with customers by phone and email • Respond promptly to customer inquiries • Handle and resolve customer complaints within a 1-2 business-day turnaround • Obtain and evaluate all relevant information to handle inquiries and complaints • Direct requests and unresolved issues to the designated manager or director • Keep accurate records of customer inquiries, interactions, and details of actions taken • Communicate and coordinate with internal departments • Follow up on customer interactions • Troubleshoot technical problems and escalate bug reports to management • Performs additional tasks according to business needs Requirements.
• Fluency in English - both written and verbal (C1).
• Fluency in Portuguese; • Excellent customer care skills • Excellent knowledge of MS Office applications and very good typing skills • Good organizational and problem-solving skills • Ability to work under targets and with deadline • Sense of discretion around confidential information • Strong time management/prioritization skills and multi-tasking ability • Ability to work independently and in a team, anticipate problems and suggest solutions • Able to handle difficult conversations with patience • Experience in a multinational environment is an advantage What would be considered as an advantage.
• Experience with relevant applications, including but not limited to.
• Web-based content management Systems • Social Media Applications (Facebook, Twitter, etc.) • Hands-on experience with user-generated content (either personally or professionally) Location.
Porto
Detalhes da oferta
- ManpowerGroup Portugal
- Indeterminado
- 19/04/2024
- 18/07/2024
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