Customer service specialist
Ped*** ***** (XX anos)
Airbnb Customer Service Specialist em Sitel
Universidad Nieva Esparta
Lisboa
Este candidato está disposto a se mudar
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Experiência
Airbnb Customer Service Specialist
Sitel
mai 2018
-
ago 2019
• Provide an excellent customer service attending Inbound and Outbound calls, managing the Airbnb platform, Genesys, Kronos, Nova Knowledge CRM and intranet. • Assistance to customers in online platform and apps, solve claims instantly and issues with fair mediation, set to pending for more investigation or escalate to the concerned department. • Advise customers, improve their product, sales, purchase, how to use the platform, know the standards, save the bookings, customer loyalty.
Formação
Administração de Empresas Turísticas
Universidad Nieva Esparta
set 1991
-
jul 1996
Es una licenciatura de 5 años realizada en la Universidad Nueva Esparta en Los Naranjos, Caracas, Venezuela. En una universidad donde se impartieron cursos extracurriculares, trabajos de campo, pasantías prácticas, por lo que estaba en matéria del Turismo a mi forma de ver bastante revolucionária para la época, debido al contenido del pensum y de sus expertos profesores que hubieron desempeñado labores en Méjico en la Riviera Maya y Cancún, en el Canadá, UK, USA, y en la Península Ibérica e islas, Isla Margarita (productos muy solicitados para la época), manejo del sistemas de información, de las agencias de viajes, compañías aéreas, hotelería, congresos y eventos, presentaba el diversificado mundo del Turismo y de su máquina generadora de servicios, sin perder de vista las herramientas técnicas como la gestión, administración, planificación, legislación a groso modo del producto turístico y de su marketing, esencialmente.
Idiomas
Inglês - Avanzado
Español - Nativo
Português - Avanzado
Francês - Debutant
Informações Adicionais
•Professional results-driven in Customer Relationship Management with a background of more than 6 years facing Customer Service. •Experience in multinational companies, managing online platforms and IT apps, easily adapt to technology and programs. •Professional results-driven in Customer Relationship Management with a background of more than 6 years facing Customer Service. •Experienced in multinational companies which have platforms and IT apps, I easily adapt to technology and programs. •Proactive, multitask, investigated, follow-up, organized, goal-oriented, problem-solver of customer’s claims and issues. •Good time management skills. Persistent, with smart social, interpersonal communication, and presentation skills. Attitude as a team member. •Self-confident, critical thinking considering ethical values, company mission, standards. Resilient, solid judge, commitment to customer service excellence. •Spanish-Portuguese Bilingual, Advanced English. •In-depth knowledge of customer service. •Guidance, explanation, information of how it works the platform and terms and conditions. •B2B, B2C, negotiation skills. •Hotel programs like Fidelio, Opera, Newhotel, Micros, Guest Tek, Lost and Found AYS, Quantum. •Travel selling platforms like Amadeus and Sabre, World Tour Atlas, Intellijet, easyJet platform, eRes, Kana, Sitatex, Citrix, Aims, Airbnb Platform, Genesys, Kronos, Nova Knowledge. •Knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Internet Explorer, Lotus Notes. Other Courses & Interests: •Team Leadership and Motivation Course, Coaching of the European Social Fund and the POPH. Nov. 2013. •Implement a Quality Management System, course of the European Social Fund and the POPH. Nov. 2013. •GDS course by Amadeus Portugal - September 2013. •The project of a micro-enterprise by the European Social Fund and Portuguese Gov. July 2013. •Spa Manager Course at Holmes Place, Lisbon. April 2010. •Wall Street Institute English course. The Year of 2004. •Radisson SAS Courses "Yes I Can", "The Making It Right Strategy", The 100% Guest Satisfaction Guarantee. Radisson SAS Lisbon Hotel. March 1999. •Carrier Consultant Training Program by the U.S. Department of Justice Immigration and Naturalization Service in Caracas, Venezuela. 1995 •International Security Program Course by American Airlines in Dallas, Texas. 1995 Hobbies: •Make retreats and adventure trips, excursions, contact with nature. •Do outdoor sports such as running, swimming, biking, playing table tennis, playing baseball, futsal. •Learning of ballroom dancing in general, Latin, African, European, Celtic. •Learn a new language and know and use new words. •Read, watch motivational, educational, philosophical videos. •Meet and make more and lasting good friends
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