Controller

(Customer-care Operation) - Portugal
- Customer care interactions for Disney Plus streaming platform;
- Assistance for Disney Plus’ customers in their account management, billing and payment issues, content and navigation;
- Identification of errors or points of attention in Disney Plus’ customer accounts, actions and procedures to correct database or change attributes.

(Import, Export and Distribution of Frozen Fruits/Vegetables) - Brazil
=> Stockholder. No operational functions since 12/2019.
- Products development, branding, business and market strategy, performance tracking;
- Creation of procedures for sales, purchasing, production and logistics, variable remuneration and document transit;
- Results analysis, coordination with accounting, pricing, hiring and management of employees, legal obligations, purchase of raw material and supplies through national and international negotiations;
- Customer Service, after sales, problems solving and creation of procedures for improvement of quality and reduction of errors.

(Import, Export and Distribution of Beers) - Brazil
- Company foundation, business plan development of beer import from Germany and distribution in the Brazilian market;
- Negotiations with suppliers and logistics partners in Germany, sales prospections in national market;
- Team hiring, creation of procedures for sales, logistics, finance, accounting, human resources, legal processes, etc.;
- Organization of participation in brewing events and trade fairs, creation of company's identity and development of graphic materials;
- Customer Service, after sales, problems solving and creation of procedures for improvement of quality and reduction of errors.

(Import of Machinery/Components for Electronic Industry) - Brazil
- Reporting directly to the CFO;
- Management of financial analysts team in planning and controlling area.
- “Data-cleaning” in the management systems and operative controls at the headquarters in Sao Paulo and at the branch in Miami, coordination of implementation of the new ERP (Netsuite);
- Audit of receivables, billing actions and recovery of outstanding debts;
- Development of procedures and tools for automation and reduction of work, improving the flow and quality of information.

(Call-Center Services) - Brazil
- Upload of database to BI system (Cognos) for continuous performance analysis, verifying distortions between forecasted and real, actual month x last months, actual month x same month of previous period, etc. (various criteria and indicators); charging the responsible people for explanations or giving suggestions, corrections and adjustments of accounting entries, transfers, apportionments and other information in the systems. For costs (operation) and SG&A;
- Budget consolidation, analysis and validation with boards, and upload to ERP;
- Pricing, profitability and payback analysis for new customers, validation and performance analysis;
- Aging-lists for charging actions;
- Fiscal year quarterly forecasts;
- Preparation of data (Including suiting to IFRS) for upload in the global ‘Magnitude” system, where the headquarter in France could see all the branches; and also Information export to the BI system (Cognos – Contributor) for disclosure of numbers to different sectors of the company;
- Internal activities and procedures flowcharts to attend the Audit.

(Manufacturer and Exporter of Soluble Coffee) - Brazil
- Creation of product labels and of promotional material and adaptation to the international market;
- Organization of company participation in events and trade fairs.

(Recruitment and Selection website) - Brazil
- Creation of texts for campaigns and for the website;
- Creation of standard answers for “FAQs” and texts for commercial proposals.

(Winery) - Germany
- Temporary work in bottling line.

Course

Course

Course

Bachelor

Bachelor

Course