EMPREGO CUSTOMER AND PRODUCTION MANAGER PORTO, PORTO

Capture and convey customer feedback for ongoing improvement of products and services... implementing customer support processes to enhance customer satisfaction...

Implementing customer support processes to enhance customer satisfaction... capture and convey customer feedback for ongoing improvement of products and services...

customer service oriented... increase quality measures and ensure customer satisfaction... prepare and implement meetings and team member appraisals...

Knowledge of customer management... managing the team and ensuring the development and growth of its employees... customer focused with excellent communication skills...

Are you someone interested in managing high-volume teams, with a commercial attitude and a willingness to negotiate?then this is the opportunity for you! responsibilities:...

* maintain release documentation and manage key information such as build and release procedures, dependencies, and notification lists... * analysing risks and resolving...

You own and maintain logs, documentation and reports of project activity... you establish and monitor service level agreements, key performance indicators (kpis)...

Strong customer orientation with a focus on relationship-, expectation- and de-escalation management... ensure seamless alignment across multiple ecs and other sap...

Document and report engagement status, and manage internal sap stakeholders... recognize potential risks and issues, and develop plans for their mitigation...

* developing employee and customer relationships and taking the time to understand the wider needs and implications and manage expectations...

Deliver high quality and ensure stable operations... we ultimately believe in unleashing all talent and creating a better and more equitable world...

Manage and deliver changes... handle and respond to requests... excellent problem-solving, analytical, and communication skills... perform diagnostics to identify...

Free fruit, coffee and beverages and vendor machines... receiving inbound calls from customers contacting us about their contract communicating with existing customers...

• proven project and program management skills and client influencing and relationship building skills... • analytical and problem-solving skills...

You’ll collaborate with executives and leaders within client organizations to understand their priorities and exceed revenue and growth goals...

• familiarity with ota’s, extranets and channel manager... duties and responsibilities: 1... • strategic and analytical vision... • generate daily and weekly reports...

Your new role: identifying market and customer needs by cooperation with marketing  and regular technical reviews with customer...   develop strong customer relationship through...