EMPREGO PRODUCT AND CUSTOMER EXPERIENCE LISBOA, LISBOA

Com the role this is a customer centric role focused on delivering an outstanding customer experience to the top tier customers of a global fortune 500 company,...

Processing customer orders, returns, and exchanges... managing and responding to customer requests through phone and email... assisting customers with product setup...

* processing customer orders, returns, and exchanges... * managing and responding to customer requests through phone and email... * assisting customers with product...

Processing customer orders, returns, and exchanges... managing and responding to customer requests through phone and email... assisting customers with product setup...

A combination of technical and business degree is desired * 2+ years of experience in a related product owner position, being responsible for the life cycle of it...

* an intense and exciting onboarding experience... * a motivated and fun crew to grow and build and shape the gbs together... at (company name), we support you to...

Surveys) to identify and understand the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve experience...

Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies...

experience in customer service (preferential) has empathy – the candidate has a deep understanding of the user experience and the ability to resolve customer support...

Processing e-claims and invoicing... mission: as client services officer: you evaluate and managed customer claims... you liaise with insurance companies, clients...

This includes aligning with regional teams and supporting customer facing teams with go-to-market plans, pricing, and training... you will work cross functionally...

* prior experience working with tech teams like developers/engineers and qa... * experience in managing support tickets throughout the entire support lifecycle from...

This includes identifying and categorizing patterns across product and app usage, analysis of review data, creating dashboards and reports that provide actionable...

product roadmap:  create and maintain a dynamic and prioritized product roadmap that encompasses the short-term and long-term vision for the product...

Cross-functional collaboration: coordinate with ux designers, other product visionaries, and external teams in scaled environments to ensure cohesive product development...

Own and prioritize backlog... define and execute release plans... develop and maintain technical documentation... identify and recommend process improvements to...