TOURISM SUPPORT ADVISOR - PORTUGUESE AND BRAZILIAN MARKETS - PORTO
Descrição da oferta de emprego
You will provide front line customer support by interacting daily with customers via phone, e-mail and forums.
Responsibilities.
• Deal directly with customers by phone, chat and email • Respond promptly to customer inquiries • Handle and resolve customer complaints within a 1-2 business-day turnaround • Obtain and evaluate all relevant information to handle inquiries and complaints • Direct requests and unresolved issues to the designated manager or director • Keep accurate records of customer inquiries, interactions, and details of actions taken • Communicate and coordinate with internal departments • Follow up on customer interactions • Troubleshoot technical problems and escalate bug reports to management • Performs additional tasks according to business needs Requirements.
• Fluency in English - both written and verbal (C1).
• Fluency in Portuguese; • Excellent customer care skills • Excellent knowledge of MS Office applications and very good typing skills • Good organizational and problem-solving skills • Ability to work under targets and with deadline • Sense of discretion around confidential information • Strong time management/prioritization skills and multi-tasking ability • Ability to work independently and in a team, anticipate problems and suggest solutions • Able to handle difficult conversations with patience • Available for rotative shifts Offer.
• Full-time work contract; • Base salary + Monthly bonus + Meal allowance + health insurance.
• Paid training; • Working in a Multinational company in a multicultural and dynamic environment.
Location.
Porto
Detalhes da oferta
- ManpowerGroup Portugal
- Indeterminado
- 16/04/2024
- 15/07/2024
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