TECHNICAL SUPPORT ENGINEER

With over employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.
Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
ithin CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.
In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
ur customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so.
Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company's collective Security strategy and our ability to handle these critical customer needs from start to finish.
e are currently seeking a manager to lead a team of experienced Senior Supportability Program Managers, dedicated Embedded Escalation Engineers (EEEs) and Beta Engineers with deep technical knowledge on a global scale.
This role involves cultivating strong and meaningful relationships with product groups, Enterprise Customer Success teams, and Support Engineering Teams.
Our primary goals are to drive improvements in product quality and supportability, benefiting Microsoft customers and our Delivery/Operations team.
ey areas of focus include reducing incidents, creating valuable assets for customers, enhancing support portals, managing knowledge and content initiatives, and developing tools for Support Engineers worldwide.
Additionally, we are dedicated to implementing automation and AI practices to enhance efficiency and provide insights for product improvement to the Product Group teams.
s a Support Engineering Manager you will lead a team or group of Support Engineers with deep product knowledge that resolve customer technical issues.
You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement.
This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills.
You will develop deep technology industry knowledge and become adept at building and leading diverse teams.
his role is flexible in that you can work up to 100% from home.
icrosoft's mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.