TECHNICAL SUPPORT ENGINEER
Descrição da oferta de emprego
Founded in , CEO Marcin Kleczynski had one mission.
to rid the world of malware.
Today, Malwarebytes has grown beyond malware remediation to ensuring cyber protection for everyone, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus.
With threat hunters and innovators across the world, we want great people, like YOU, to join our team! Malwarebytes is looking for...
A skilled Technical Support Engineer to join our growing team.
As a Technical Support Engineer, you will provide technical support to customers and end-users by identifying, diagnosing, and resolving software and hardware issues.
You will also work closely with other teams to escalate and resolve complex technical issues.
This is a salaried position with competitive compensation based on the candidate's experience and qualifications.
What You’ll Do.
Respond to customer support requests via phone, email, or chat in a timely and professional manner.
Identify, diagnose, and resolve technical issues related to software, hardware, and network connectivity.
Document support tickets and maintain accurate records of customer interactions and resolutions in Zendesk.
Work closely with other teams, such as development and quality assurance, to escalate and resolve complex technical issues.
Assist with the development and maintenance of technical knowledge base articles and documentation to assist customers and colleagues with common technical issues.
Participate in regular team meetings to discuss technical issues and opportunities for process improvements.
Provide training and guidance to colleagues and customers on technical issues as needed Skills You’ll Need to Have.
• Bachelor's degree in computer science, Information Technology, or related field, or equivalent work experience.
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 08/04/2024
- 07/07/2024
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