SUPPORT ANALYST - TECH HUB
Descrição da oferta de emprego
Description Provide timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions; Diagnose and troubleshoot technical problems, identify root causes, and develop solutions to resolve issues.
This may involve remote assistance, phone support, or on-site visits; Maintain detailed records of customer or user inquiries, issues, and resolutions in a ticketing system or knowledge base.
Document known issues and create solutions for common problems; Communicate technical information and solutions clearly to non-technical users, ensuring they can understand and implement the necessary steps to resolve their issues; Collaborate with cross-functional teams, including developers, system administrators, and quality assurance teams, to address complex technical problems and implement fixes or improvements; Provide training and guidance to users or customers on how to effectively use software applications or systems to minimize future issues.
Profile 3 years of experience in solution support or a related IT role; Experience with end-to-end business process, application configurations; Experience on ERP and SAP technical support and assistance to end users; Technical Skills.
Proficiency in various software applications, operating systems, and troubleshooting tools.
Knowledge of programming languages, databases, and networking may be required depending on the role; Customer Service.
Strong customer service and interpersonal skills, as Solution Support Analysts frequently interact with end-users and must be patient, empathetic, and effective communicators; Problem-Solving.
Excellent problem-solving skills to diagnose and resolve technical issues efficiently; Documentation.
Ability to maintain detailed records and create clear and concise documentation; Teamwork.
Collaboration skills to work effectively with cross-functional teams; Adaptability.
The capacity to adapt to changing technologies and requirements; Analytical Thinking.
An analytical mindset to identify patterns and trends in technical issues; Time Management.
Effective time management skills to handle multiple support requests simultaneously; Certifications.
Relevant certifications in IT support or specific software/systems can be an advantage.
Job Offer Great opportunity to join an international company; Great opportunity to join an dynamic team.
Detalhes da oferta
- Michael Page Portugal
- 09/04/2024
- 08/07/2024
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