SUPPORT ANALYST - JIRA, CONFLUENCE, REMEDY - 5 TO 10YRS
Descrição da oferta de emprego
•The member will be required to work with the Client support team with various European and North American customers to recreate, analyze and resolve client reported issues related to a CGI IP.
• Responsible for driving the resolution of client reported issues through coordination with technical and development teams.
• Complete ownership of client reported tickets until the issue is confirmed as resolved by the client.
• The member must be flexible to work in shifts including CET day hours and provide on call support during the weekends/off hours.
Required qualifications for this role.
• Should be a graduate with minimum 5 years of relevant experience as a support analyst.
• Analyse trace logs, perform dump analysis, debug and trouble shoot application errors.
• Collaborate effectively with team members, stakeholders and other business functions.
• Candidate should have knowledge of defect and ticket tracking tools.
• Excellent Communication Skills, both written and verbal.
Your future duties and responsibilities.
Mandatory Skills.
•JIRA, Confluence, Remedy (or similar) Desired Skills.
Knowledge of SQL would be added advantage.
C++, VC++.,Net/C# Create Tickets and respond to the stake holders promptly, Escalates unresolved issues to proper personnel.
• Create execution templates & Knowledge Articles for internal handover & analysis • Technical ability to understand the issues related to day to day operations Skills.
C++ ITIL VC++.
ET Confluence English What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Detalhes da oferta
- CGI
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 16/04/2025
- 15/07/2025
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