SERVICE DESK TECHNICIAN L1
Descrição da oferta de emprego
Acts as the first point of contact to receive, investigate and respond to a broad range of requests for support from various channels such as phone, chat, email and online portal.
Responds to users by providing information to enable fulfilment or resolution.
Diagnoses and allocates unresolved tickets as appropriate and follows up with assignees to expedite closure.
Maintains records in the service management system, informs users and relevant stakeholders of actions taken.
Troubleshoots technical incidents of IT applications, platforms, systems and devices, to minimize business impact.
Create and update knowledgebase articles.
Responsible for continuous learning and skill-development to maintain the necessary technical competency.
Adhere to agreed performance standards and service levels.
Actively participate in operational meetings, process and quality improvements, innovation and transformation activities.
Prerequisites.
Two to Four years experience as a frontline Service Desk technician.
Knowledge of desktop operating systems, Microsoft 365, Active Directory services, computer networks, virtual interfaces and business applications.
Desired.
Certification from Microsoft, Google, AWS or CompTIA.
Work Environment.
24X7 operation, Late Night Work / Rotational Shifts and Week offs.
Location.
Bangalore work from office all 5 days of the week Skills.
English Incident Management RTAC (Remote Desktop) Service Request Management What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Detalhes da oferta
- CGI
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 21/04/2024
- 20/07/2024
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