SERVICE DESK AGENT
Descrição da oferta de emprego
Location.
Remote/work from home in the mainland Portugal or onsite in Lisbon or Braga DUTIES AND RESPONSIBILITIES.
Provide 1st line support to customers in case of incidents incidents problems and requests related to hardware and software products basic networking etc.
in a timely manner Ensure pleasant customer experience and timely resolution or escalate to a relevant department Act as a team player be a helpful and effective member of the team Document actions taken in resolving routine customer enquiries REQUIREMENTS.
Native/fluent in Dutch both oral and written.
Fluent in English (at least B2 level) Computer literate with sound knowledge of Microsoft Office suite Excellent communication skills with ability to emphasise with the customer Comfortable communicating using various channels (telephone email chat) Analytical mindset with great critical thinking skills and attention to detail Ability to work rotating shifts OFFER.
Remote position available from anywhere in Portugal as well as onsite locations available in Braga and Lisbon 14 salaries a year Food allowance paid by meal card (taxfree) 832 and from April onwards 9.
per day Shift Allowance monthly x 14 Retention bonus of of which will be paid on your 3rd month of contract and the other will be paid on your 9th month of contract 25 days of holidays including your birthday leave with an additional one day per antiquity in the company up to 30 days Life insurance Health insurance for you your spouse and your children Free WiFispot and an IKEA voucher for your home office Several discounts available at partners stores Work for up to 3 months by year in any European country 24/7 services related to mental health legal and financial guidance Shifts of 8 working hours covering line operating schedule from 7 AM 7 PM from Monday to Friday or 9 AM to 5 PM from Monday to Friday with one Saturday per month Permanent contract with 30 days of training and 90 days of probation Dynamic and enthusiastic work environment with colleagues from more than 60 countries Training and international career progression plan upon hiring The chance to get involved in Social Responsibility program and participate in several initiatives with focus on wellbeing diversity and inclusion environment and our community (medical services Yoga lessons fresh fruit volunteering afternoons) Great Facilities at Central locations well served by public transportation bicycle access and services
Detalhes da oferta
- Wibit Consulting & Services WibitCS
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 12/04/2024
- 11/07/2024
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