SERVICE DELIVERY MANAGER

Make an impact by working for sectors where technology is the enabler everything is groundbreaking and theres a constant need to be innovative.
Be part of the team that combines business knowledge technological edge and a design experience.
Our different backgrounds and knowhow are key in developing solutions and experiences for digital clients.
Face challenges and learn other ways of thinking and seeing the world theres always room for your energy and creativity.
About the role The Service Delivery Manager will be responsible for supporting Application Developmentand Application Management teams in the coordination of outstanding issues.
For that thisperson is accountable for managing the service delivery team and their daily activitieswhile contributing to the highquality standards client satisfaction and businessssustainable growth.
To perform this role this person needs to develop a strong customerengagement and have a businessoriented attitude As a part of your job you will.
Define and implement service standards and procedures for the service delivery department; Manage the service team tasks and activities and monitor the progress of current projectsto achieve the team objectives and sales goals; Display extensive working knowledge of Celfocus standards and practices including productdetails and company services offered; Develop relationships with external clients to assess their technology support and securityneeds; Offer innovative solutions that meet clients needs while remaining a costeffectiveattitude; Manage projects by creating timelines adhering to budgets and assigning staff members; Establish client and sales goals and tracks progress and other metrics; Coordinate troubleshooting support and service for equipment and networks whennecessary; Be compliant with internal procedures policies and guidelines and external regulationspromoting and reinforcing an ethical safe and healthy work environment; Lead and coach the team ensuring appropriate assessment support and development ofthe team members; Stay up to date on emerging technologies/industry trends providing insights on new opportunities and applying best practices into daily activities.
What are we looking for Good communication leadership and reporting skills; Experience/Ability to manage under adverse/difficult situations and a complex culturalenvironment; Knowledge of Telco (technical concepts); Knowledge of Release Management Deployment Management and IncidentManagementconcepts; Knowledge of Waterfall framework; Analytical Thinking to identify trends and patterns in service delivery data and to developstrategies to improve service quality; Financial Management including budgeting forecasting and managing costs to ensureprofitability; Vendor Management to manage vendor relationships effectively including negotiatingcontracts monitoring vendor performance and resolving issues; Ability to understand and monitor the risk management (identify potential risks and assessthe likelihood and impact of risks and developing risk mitigation strategies); Have a continuous improvement mindset willing to review and evaluate service deliveryprocesses to identify areas for improvement and make necessary changes (able to encouragea culture of continuous improvement within their team); Ability to adapt to an inconstantchange environment and to communicate changes tostakeholders assess the impact of changes and minimize disruption to the organization; Nice to have.
ITIL Foundation certification; Fluency in English.
Personal traits.
Ability to adapt to different contexts teams and Clients Teamwork skills but also sense of autonomy Motivation for international projects and ok if travel is included Willingness to collaborate with other players Strong communication skills We want people who like to roll up their sleeves and open their minds.
Believe this is you Come join the Team!