QUALITY ANALYST WITH GERMAN
Descrição da oferta de emprego
he successful employee will be responsible for the quality control as well as for coming up with strategies ideas which can help reviewers find a reference point in the business process and maintain the quality assurance standards.
Position.
Quality Analyst Location.
Lisbon Portugal (onsite) Employment type.
Fulltime DUTIES AND RESPONSIBILITIES.
Conduct quality audits among Content Moderating teams Work closely with internal stakeholders to aggregate prioritize and report top issues impacting decision accuracy for its market and workflow As new Content Policies are developed and prototyped provide details to local teams around the impact of the policy change on the teams current work Deliver onspot training to reviewers as well as refresher trainings on existing policies Audit decision accuracy to ensure consistency and alignment with standards and policies Manage investigations on escalations of inaccurate decisions to understand the root cause Coach agents on the audit findings and market knowledge alignment Able to adapt quickly to changes in workflow Analyze and identify content that is not in compliance with requirements Recognize trends and patterns and raise it to the product team Assure accuracy of audits and alignments across QAs Use market specific knowledge and insights to spot and scope solutions to improve the support of user community REQUIREMENTS.
Native/nearly native German language B2 English 1 year of experience within an audit or quality environment performing quality control analysis is needed Ability to work independently Good reading and orals skills in the required language with understanding of local culture Comfortable communicating with all levels of management Excellent communication (verbal and written) in English including the ability to clearly communicate in a dynamic environment across all levels Understanding of the social space (trends influencers engagement things to be cautious of etc.) Be organized and able to manage time and tasks efficiently Strong attention to detail and a desire to deliver accurately efficiently and to a high standard Have a neutral mindset towards different content that needs classification regardless of the content itself Resultoriented selfmotivated independent and inquisitive Able to thrive in a fastpaced and teamoriented environment Understanding of business processes and improvement methods Understanding of departmental policies and procedures Interested in social media and current events OFFER.
Excellent remuneration package with extra yearlyperformance bonus Work for 8 hours a day 5 times a weekin shifts on weekly rotation with colleagues covering line operating hoursfromMonday toSunday Health Insurance and Life Insurance with a Family Plan (Spouse/legal partner and children) 2 month training agreement 1 year fulltime contracts with 30 days probation Meal allowance 763 EUR net/day Relocation allowance and assistance with finding a place and bureaucracy Dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Transportation allowance
Detalhes da oferta
- David Kennedy Recruitment
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 12/04/2024
- 11/07/2024
We use our experience and the power of ict to shape the future of society with our customers... requisitos do trabalho mandatory proficiency in english and german strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first......
We use our experience and the power of ict to shape the future of society with our customers... requisitos do trabalho mandatory proficiency in english and german strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first......
Our client is looking for a german or dutch video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if the answer is yes, then you must start your career with a global company......
Our client is looking for a german video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if theanswer is yes, then you must start your career with a global company working......
” we are looking for german speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
Requisitos do trabalho requirements: native/fluent in german or dutch, both oral and written... fluent in english (at least b2 level) able to cover shift rotation excellent communicator with highly developed interpersonal skills quick learner and adaptable to learn new processes, concepts, and skills......
Requisitos do trabalho native level german working proficiency in english, at least b2 level... become part of one of the most successful companies today! together with your colleagues, you'll build a team of world-class customer service professionals to help business customers make the most of the......
Your day to day: review user flagging reports regarding website content understand and remain up-to-date with client’s policies and guidelines analyze and identify content that is not in compliance with requirements and flag it for action in a timely manner review the reported content within......
We might share your cv directly with our client for the purpose of recruitment... we are looking for talents to work in customer support positions in portugal, to assist clients of worldwide renowned companies! no previous experience in customer support is required, you will have a complete paid training......
Nie musisz mieć wcześniejszego doświadczenia - oferuj szkolenia! lokalizacja: wschód – lizbona solidny: wiodąca platforma oszustwom płatniczym dla dużej firmy na całym świecie... kontakt telefoniczny i/lub e-mailowy ze stronami odbierającymi i rejestrującymi w celu sprawdzenia ich informacji o płatnościach......