PORTUGUESE SPEAKING CUSTOMER SERVICE AGENT FOR CRYPTOCURRENCY COMPANY - PORTO

Job Title.
Portuguese Speaking Customer Service Agent for Cryptocurrency Company - Porto Job Description As Customer Service Agent (m/f/d) you will support clients from one of the greatest Cryptocurrency Company.
Are you fluent in Portuguese and want to work for the leading BPO worldwide, awarded as the best place to work ? You will use your skills as customer service agent, supporting our client's different areas of the cryptocurrency company, in our office in Porto.
You'll be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all customers.
Are you excited to explore the world of cryptocurrency? Apply for the position!  What's in it for you? Competitive salary with benefits package, paid 14 times a year; Meal Allowance;   Private Health Insurance;  A bright, modern, and exciting place to work;  Several training and career development opportunities; Team events;  22 paid vacation days⁠; Free fruit, coffee and beverages and vending machines.
Your job will be great.
You will give customer support by handling customers’ questions and concerns about the product/service and therefore helping them with their needs.
In essence, you will take good care of the customers; You will manage all different types of inquiries generated online, via app, chat and email, in a non-voice process; From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience.
Required profile.
Fluent, verbal and written in Portuguese; English level (intermediate); Prior Customer Service Experience - is mandatory (minimum 6 months); High curiosity about the cryptocurrency market; Ability to effectively communicate, both written and verbally; Skilled in multi-tasking & working under pressure; Fast learner, diligent worker.
To become a part of our Team you need to be.
Willing and able to work on rotative shifts (24/7); You are expected to provide background checks (certificate for highest level of education, references from previous employment, clean criminal record).
Job Type.
Full-time Location.
On site.
Porto Do you think you have what it takes? Apply now!     Who are we?  With colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people across the world.
We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together.
Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more).
Location.
PRT Porto - Avenida Sidonio Pais Nº 93 Language Requirements.
Time Type.
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Nuestro objetivo es ser la mayor empresa del mundo en servicios de atención al cliente, en diversidad y en talento.
Lo lograremos gracias a nuestra cultura.
Concentrix CVG Corporation es una empresa que fomenta la igualdad de oportunidades.
Quienes somos.
Somos una compañía única.
Somos fans de nuestros empleados, les ayudamos a desarrollarse constantemente y a alcanzar sus objetivos profesionales.
¡Somos una multinacional líder que te ofrece posibilidades infinitas! Descripción de la empresa.
Destacamos en un mundo multitudinario.
Creemos que la experiencia lo es todo.
Para lograr unos resultados sobresalientes, estamos alterando el mercado al estar totalmente concentrados en hacer los negocios de nuestros clientes mejores.
Reunimos a las mentes más brillantes y creativas del sector, soluciones tecnológicas vanguardistas, experiencia probada en “design thinking” y centros que ofrecen experiencias excepcionales al cliente.
Nuestros clientes también notan la diferencia...
mayor lealtad de los clientes, mejora del rendimiento empresarial y diferenciación en los mercados.
Como organización diversa y global, tenemos ideas novedosas y poco convencionales y ofrecemos experiencias extraordinarias al cliente casi 750 de las mejores marcas del mundo.
Concentrix.
Una empresa apasionada impulsada por gente apasionada.