L1 APPLICATION SUPPORT AGENT F/M
Descrição da oferta de emprego
CGI globally is a leading ICT company with professionals working in 40 countries.
We have the presence, expertise and complete IT services to meet clients’ business needs anywhere, anytime and to offer our professionals challenging and rewarding careers.
At CGI, our success comes from the talent and commitment of our professionals.
As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership.
All of our professionals benefit from the value we collectively create.
Your future duties and responsibilities.
You will be in charge of application and functional support on requests related to the client's applications and business.
- Reception and qualification of user requests (by phone, email and/or request tracking software) - Incident resolution and service request processing - Actively participate in the improvement of the support chain by proposing initiatives to reduce the number of tickets received and improve customer satisfaction.
- Respect processes and understand project and customer issues in order to guarantee quality of service - Anticipate malfunctions in the service and alert your manager in order to avoid any crisis situation Required qualifications to be successful in this role.
- A first experience in IT support - Fluency in Italian and a good level of English (written and oral) - Technical skills.
knowledge of office tools, a ticketing tool and SAP bases would be a plus.
- Required qualities.
proactive, punctual, reliable, flexible, curious You are or have.
- Good communication (written and oral) - A sense of service - Team spirit What you can expect from us.
Insights you can act on While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.
We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of.
This has been our Dream since , and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings.
We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities.
As an equal opportunity employer, we empower all our members to succeed and grow.
If you require an accommodation at any point during the recruitment process, please let us know.
We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
Detalhes da oferta
- CGI
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 10/04/2024
- 09/07/2024
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