HEAD OF VIRTUAL ACCOUNT MANAGEMENT EMEA

What you can expect The mission of the Head of Virtual Account Management &#; EMEA is to take full ownership of all upper funnel activity for the business development teams across the regions.
The Head of VAM – EMEA will be developing and executing a regional acquisition strategy that drives new business to EMEAs 3 main multilingual hubs in Portugal, Spain and Greece.
You must have the ability to thrive in a dynamic, team-focused environment and a passion for helping others achieve results and must be driven by continues improvement and innovation.
What you'll do Execute go to market strategy for multilingual hubs focusing on targeted accounts for each vertical by managing productivity of virtual account management team; Develop outreach and communication strategy for target accounts, customizing initial outreach depending on vertical, buying persona and service offering; Organize and plan outreach strategy and cadences of team across portfolio of accounts utilizing all channels of communication including email, social and phone; Develop sales skills of team allowing them to identify and target decision makers, position Teleperformance offerings and engage prospects to convince them of our value; Deliver comprehensive reporting on all plans/strategies/financials to the Chief Business Solutions Officer; Accountable for primary metric of booking initial meetings for business; development team to understand potential of future business partnerships; Work closely with business development team to continuously improve quality of meetings booked by virtual account management team and ensure high conversion rate into opportunities and closed deal; Produce detailed & accurate sales and budget forecasts; Using knowledge of the market and competitors, help support the country sales team to identify and develop TP’s unique selling propositions and distributors; Ensuring sales team are utilizing and managing the TP CRM system – Sales Force Creates a culture of success & ongoing business and goal achievement.
What you'll need Fluency in English (C1/C2); Previous experience leading B 2B sales operations; Solid experience managing in Customer Experience Management operations; Experience financial management.
budget, margin and P&L; Good communication and interpersonal skills; Available to start ASAP; Hybrid model.
Benefits Possibility of cooperation with leaders in various industries; Investment in training and personal development; Modern and centrally located buildings with cafeteria facilities and an excellent public transportation connection; Health Insurance; Free Portuguese language courses, sport activities and organized events; Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
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