GUEST SERVICE REPRESENTATIVE

Job Description For Guest Service Representative(HOZ) in Costa Mesa,United States.
Additional Information Part Time, Pay.
$/hourJob Number Job Category Rooms & Guest Services OperationsLocation The Westin South Coast Plaza Costa Mesa, 686 Anton Blvd, Costa Mesa, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome to our familyAs a world-class leader in the travel industry, theres no better place to make your mark.
If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
Here, you will find a place where your personality and ideas are as appreciated as the work you do.
Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.
he impact youll makeNo matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home.
They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction.
When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.
What youll do Organize, confirm and process guest check-ins/ check-outs and adapt for any changes Secure payment, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities and local interests Run daily reports, reviewing to see what needs to be communicated to the next shifts staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Communicate any emergency, lost item or theft to proper security staff and/or authorities Keep contingency lists in case of emergency and communicate any necessary messages Perks you deserve Well support you in and out of the workplace by offering.
Team-spirited coworkers Encouraging leadership Support to live a life of wellbeing and happiness Opportunities to serve and give back to the community Discounts on hotel rooms, gift shop items, food and beverage Recognition programs What were looking for A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details This role requires compliance with quality assurance expectations and standards.
You may be required to stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
oure welcomed hereOur highest priority is making you feel as welcome as our guests.
We want you to feel comfortable being yourself and to know youre important to us.
Youll make an impact in your role, and for that, youll be appreciated and valued.
REFERRED QUALIFICATIONS Education.
High school diploma or G.
.
.
equivalent.
Related Work Experience.
No related work experience.
Supervisory Experience.
No supervisory experience.
License or Certification.
NoneThe pay range for this position is $ to $ per hour and may offer 401(k) plan, earned paid time off and/or sick leave, and other wellness benefits.
Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.
To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brands unique programming to life.
We want our associates to embrace their own well-being practices both on and off property.
You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.