GUEST REVIEW AND REPUTATION SPECIALIST | LUXURY RESORT | ALGARVE (M/F)
Descrição da oferta de emprego
- Projects a favourable image of the company to promote its objectives; - Effectively communicate and support Guest Review / Reputation Department requirements and expectations; - Manages internal and external post review process including proactive solicitation of guest feedback and response to feedback provided; - Engages with guests on all review platforms, replying to messages and comments in a timely manner, promoting brand-focused messaging; - Develops and executes strategies and ideas to increase guest reviews; - Monitors and develops reports on competitor guest feedback on all review platforms, providing management better insight into our competition; - Keeps accurate record of all communication and ensures that all agreed deadlines are adhered to; - Provides feedback regarding service failures or customer concerns that arrive via reviews, messages, and social media posts to the appropriate internal personnel and departments for follow-up and resolution; - Performs in depth analysis on guest review trends and recommends adjustments as necessary; - Collaborates with various teams to align the Guest Review / Reputation Management Department policies and systems with the company's objectives; - Performs other duties and responsibilities as required or requested.
We are looking for individuals who have solid interpersonal skills and who demonstrate the energy and commitment to meet and exceed personal goals.
Detalhes da oferta
- VILA VITA Parc Resort & Spa
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 03/04/2024
- 02/07/2024
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